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Genpact Careers Job 2024 Batch Details :
Genpact Job Hiring 2024 Eligibility Criteria :
- Bachelor’s/Graduation/Equivalent Preferred qualifications
- Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.
- Excellent customer-facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments.
- The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.
- Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status.
- Ability to drive compliance & process adherence.
In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Post patching issue, this gets more people to apply for job role resolution. Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.
- Enable the users to handle activities on their own.
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