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As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions.
LSEG Jobs Hiring Drive 2024 for Freshers Details :
LSEG Jobs for Freshers 2024 Eligibility Criteria :
- Proficiency in English, written communication, is required for applicants
- Flexibility to work in a rotating shift pattern, which may include night shifts and weekends
- Basic knowledge in key areas including operating systems (Windows, Linux) and networking technologies (Juniper, Cisco)
- Problem management and solve skills
- Ability to communicate optimally with various internal and external teams
- Understanding of project management principles
- Curious, creative, innovative and resourceful engineer, always trying to get to the bottom of an issue and looking for easier and better methods of delivering results
- Logical thinking/problem solving, self-motivation and a strong contribution within a team
SA team operates in a dynamic and fast-paced environment, as customers require timely and accurate resolutions. We are seeking individuals who demonstrate a sense of ownership and consistently follow through on commitments to deliver a high standard of service.
The ideal candidate should be adaptable, possess a strong desire to learn, and be capable of quick adjustments to meet evolving demands.
Roles And Responsibilities
- Provide 24×7 technical support for issues impacting LSEG products, aiding customers, internal collaborators, and third-party engineers.
- Proactively monitor devices and communication on client sites, focusing on network infrastructure and real-time infrastructure.
- Resolve issues remotely using available tools and collaborating with third-party vendors or internal support teams
- Apply innovative technologies to ensure globally consistent support tasks.
- Proactively lead business-critical situations and critical issues from collaborators and customers.
- Ensure proper case management for day-to-day operations.
Daily Tasks
- Conduct monitoring services for LSEG-managed servers and devices at customer sites.
- Document all customer queries, interactions, and investigations using the Service Cloud tool.
- Keep clients advised throughout the entire case life cycle.
- Adhere to all policies and procedures for managing and escalating customer issues, aiming to reduce resolution times.
- Collaborate with product support and development groups.
- Work closely with third-party service providers, such as Telco vendors.
- Perform remote break-fix activities affecting customer sites and coordinate onsite dispatch when necessary, using globally consistent methodologies and tools.
- Provide technical support for problem resolution, including reproducing customer issues.
- Deliver technical advice to internal partners and third-party engineers.
- Maintain a global repository of documentation for client sites.
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