Table of Contents
Genpact Jobs 2024 Details :
Genpact Jobs 2024 Eligibility Criteria :
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Qualifications we seek in you! Minimum Qualifications
- Graduation in Electronics & Telecommunication/Computer Engineering or above meaningful experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.
- ITIL Version 3 or 4 foundation Trained/Certified.
Preferred Qualifications/ Skills
- Customer Service and Problem-Solving Skills.
- Good communications skills in English and local Language.
- Should be able to deliver on timelines.
Job Description :
Responsibilities
- Supervise cases in ticketing tool queues.
- Receive P4 Incidents, Service Requests in ticketing tool.
- Look into the reported issue/approved tickets and address it within agreed SLA’s.
- Resolve & update ticket after selecting relevant resolution.
- Troubleshooting issues related to Hardware, OS, Standard Office Suite, and Browsers.
- Hardware support to Desktops, Laptops, Thin Clients. First level support for Printers, Scanners and Multi-Function Devices.
- Installations, Movement, Transfer, surrender of Desktops/Laptops/Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads and of end points to be done as per organization Hardening guidelines through MDT setup.
- Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
- Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
- Installation, solving problems of equipment in data center, MUX and Hub room.
- Maintain Physical CMDB/U level diagram, DC layout for all installed devices inside DC & Hub rooms.
- Change management process awareness and ensure it is followed for all infra changes.
- Support in activation & de-activation of Data & Voice ports to central teams and troubleshooting any port related issues.
- Physical assistance in moving and racking/stacking equipment’s.
- Log capturing and sharing with central teams.
- Physical support for decommissioning and troubleshooting of voice devices/voice gateways/circuit packs and phones.
- Maintaining CMDB of all devices installed on floor.
- Tracing and laying new cable in DC and MUX room, cable dressing & labelling and ensuring sustenance of same in DC/Hub rooms.
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