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About the job
Who are we and What do we do?
From the humble idea of giving all regional languages a stage to successfully building India’s No.1 social media platform, we’ve journeyed to turn ideas into reality. At ShareChat and Moj, our short video platform (https://sharechat.com/about), we have over 325 million users, 80 million creators, and over 2.5 billion shares every month. Ours is a story of disrupting the digital narrative as we build Bharat’s content creation ecosystem.
An open, honest culture and our values, such as first principles, speed, integrity, user-centricity, and ownership, drive our teams to innovate our products every day. We are on the path to establishing ShareChat as the world’s largest AI-centered social media platform. We are thrilled to offer you the opportunity to solve complex problems at scale, learn with the best minds, pursue unstoppable growth, and, most importantly, make a far-reaching impact.
Join us to revolutionize Bharat’s content creation ecosystem powered by AI & ML. Scaling ideas to reality is how we do our business!
What does the team do ?
The Trust & Safety team is entrusted with safeguarding our users’ experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carry their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development. Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Operations Associate, you are accountable for all the operational processes in the Trust & Safety team.
What you’ll do:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team productivity targets and call and email handling targets
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers and create WOW experience
- Resolve customer complaints via phone, email, chat or social media
- Use outbound means to reach out to customers and verify account information.
Who you are :
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone /Email and Chat contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of character
- Excellent communication in Odia & Hindi (Reading, Writing, Speaking)
- Ability to multitask, prioritize, and manage time effectively
- Basic knowledge of Microsoft Excel/ Google Sheets
- Any Graduate Degree.
Where you’ll be:
Remote (Work from home)
Why join ShareChat?
- We believe in creating economic opportunities for our content creators as a shared purpose. Join us to make a tangible impact for regional Indian audiences.
- Grab an opportunity to solve complex problems powered by our AI and ML recommendation system for over 325 million monthly active users, 80 million creators and key partners.
- Drive your career growth through our upskilling programs, accelerated by values like speed and ownership.
- You get a chance to work with top talent across the globe in a collaborative and learning culture.
- Experience growth in a people-first organization with unparalleled rewards and employee-centric policies, including ESOPs, monthly childcare allowance, insurance, and more.
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