Table of Contents
BCG Jobs for Freshers 2025 Details :
BCG Jobs for Freshers 2025 Key Responsibilities:
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- Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
- Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
- Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
- Assisting with the documentation of critical and routine technical procedures as well as end user literature
- Troubleshoot video conference and telecommunications systems and support key users if required
- Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
- Assist with hardware asset tracking and inventory management
- Assist on projects in an operational capacity for both global and local initiatives
What You’ll Bring
Essential
- Ability to effectively communicate and present technical concepts to management, peer group and staff
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
- Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
- MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
- Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
- SCCM or imaging software experience
- Exposure to cloud technology
- VoIP experience
YOU’RE GOOD AT :
Key strengths and attributes needed to succeed in the role;
- Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills
- Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
- Professionalism to be able to respect all BCG information as personal and confidential
- Ability to work independently as well as in a team environment displaying consideration and respect for others
- Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust
- Appetite for continuous learning to further IT knowledge and career development
- Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
- Ability to follow established procedures/standards
- Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English
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