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IGT Solutions Walk-in Opportunity 2025 Details :
IGT Solutions Walk-in For Freshers Drive 2024 Job Summary :
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We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries.
Who we are looking for?
- Only graduates can apply
- Preferably customer service experience
- Good Spoken Bengali & English/Hindi
- Computer Skills ability/experience using computer applications
- Call Handling Etiquette
What you would be doing?
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information to customer
- Process transactions and maintain customer records.
- Deliver excellent customer service and enhance customer satisfaction.
What you will be signing up for?
- Promising career progression
- Best in industry compensation
- Transport facility
- Comprehensive training and development throughout your tenure
- World class work culture, you would not want to miss!
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How to apply for IGT Solutions Walk-in Opportunity 2025?
- 2nd April – 3rd April , 11.00 AM – 3.30 PM
- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram – 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya (take E-rickshaw to hanuman chowk) (View on map)
- Contact – HR Akshit ( 8376909909 )
About IGT Solutions Company :
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies.
With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.
Here’s a more detailed look of IGT Solutions Walk-in Opportunity 2025:
- Focus:IGT Solutions is a next-gen customer experience (CX) company, focusing on the travel and hospitality industry.
- Services:They provide integrated IT-BPM and Digital Services & Solutions, including:
- Digital Services & Solutions: Digital analytics, artificial intelligence, and generative AI.
- BPM: Business Process Management.
- IT Services: IT and digitisation services.
- Automation: RPA, Chatbots, and other automation solutions.
- Customer Experience: They aim to simplify complex customer interactions and deliver seamless experiences.
- Technology:
- iQD (Intelligent Queue Distribution System): An innovative, API-driven platform that streamlines operations and enhances customer experience.
- TechBud.AI: A platform for driving rapid innovation and achieving business outcomes.
- Client Base:They serve a wide range of clients in the travel and hospitality industry, including airlines, travel management companies, online travel agencies, hotels, and more.
- Key Strengths:
- Industry Specialization: IGT Solutions is recognized as a specialist in offering Customer Management Business Process Outsourcing (BPO) services to the travel industry.
- Domain Expertise: They have deep domain expertise and experience in the travel industry.
- Client-Centricity: They focus on client-centricity and delivering value to their clients.
- Examples of Solutions:
- Unified Customer Database: IGT has a unified Customer Data Model to keep all customer details in one place.
- Customer Value Calculation Model: They have a methodology for calculating customer value.
- Trust and Safety Services: They offer solutions to help businesses protect their users and build trust.
- Values:IGT Solutions’ core values include integrity, customer orientation, and future-mindedness.
Conclusion : IGT Solutions, a company specializing in IT, BPM, and digital services for the travel and hospitality industry, focuses on delivering differentiated customer experiences and enhancing business processes through technology and automation. They offer solutions like iQD (Intelligent Queue Distribution System) and leverage AI and other technologies to improve efficiency and customer satisfaction.