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Adobe Recruitment 2024 Details :
Adobe Interview 2024 Eligibility Criteria :
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Position Summary:
Application Support Engineers provide accurate and timely technical support to Adobe Advertising Cloud search customers via telephone, email and live chat. They manage support issues of a complex and technical nature with varying degrees of priority. Application Support Engineers address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner. This role will be based in Bangalore and will cover US working hours in a rotational night shift.
What you’ll do:
- Troubleshoot, analyze, replicate, regress and resolve complex field software problems reported by client or Account Managers.
- Reproduce technical issues and work with Engineers to resolve them, by either establishing a workaround or a solution.
- Interface with other technical support personnel, engineering and product management located around the world to escalate and resolve critical platform issues.
- Prioritize customer issues and company projects effectively, communicating priorities and plans to management.
- Maintain excellent relationships with Adobe internal and external customers by applying superb customer service and technical skills.
- Coordinate, respond, assign, track and follow-up on product problems reported by internal or external clients.
- Support Adobe’s Advertising Cloud search product during the launch of new clients.
- Manage simultaneous projects of varying sizes & durations
- Support critical platform deployments
What you need to succeed:
- 2 weeks per month (max) US on call nightshift.
- When not on call, expected in office 3 days per week (Tues-Thurs)
- B.E/B.Tech/MCA/M.S in computer Science or related field
- 3+ years industry experience in a technical support/consulting role, preferably in a high- tech setting
- Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals
- Experience with SQL and Relational Databases (post-gres, MySql or Oracle). Experience with Snowflake is a plus
- Research, reproduce and lead support case resolution efforts for product and technical issues.
- Exposure on tools like Prometheus, AlertManager, Grafana and Splunk is a plus
- Exposure on CI/CD tools like Jenkins, Argo etc is a plus
- Thinks ‘out-of-the-box’ to creatively resolve advanced development problems.
- Excellent communication skills, both written and verbal
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