Athenahealth Off Campus Drive 2026 : Hiring for Freshers as CX Support Analyst
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Athenahealth Off Campus Drive 2026 : Athenahealth is hiring for the role of CX Support Analyst in Chennai. This opportunity is open to candidates with any degree, making it accessible to a wide range of graduates. In this role, candidates will be responsible for resolving customer queries, analyzing clinical workflow issues, and providing effective support to healthcare professionals using Athenahealth’s platforms. It is a great opportunity for individuals interested in customer support, problem-solving, and working in the healthcare IT domain, with a strong focus on communication, analytical skills, and a client-centric approach.
Athenahealth Off Campus Drive 2026 Details :
| Company Name | Athenahealth |
| Company Website | https://www.athenahealth.com/ |
| Job Role | CX Support Analyst |
| Qualification | Any Degree |
| Salary | Best in industry |
| Job Location | Chennai |
| Batch | 2025 |
| Experience | Freshers |
| Last Date | ASAP |
Athenahealth Recruitment hiring 2026 Eligibility Criteria :
- Bachelor’s degree in any discipline.
- 2-4 years of experience in RCM (but not mandatory) or equivalent experience in any Customer support or product support domain (Preferred but not mandatory).
- A candidate should possess the skills necessary to provide consistent, effective customer service support while demonstrating strong analytical, communication, and organizational abilities, being detail-oriented, and maintaining a client-centric approach.
- Candidates must possess a strong desire to learn and adapt to frequent changes to the product.
- Embrace creative solutions-based approach to resolve the issues/tickets created by the client.
- Applicants should be flexible to work in a 24/7 client support environment
Complete Mandatory Assessment:
- Duration: 65 mins (most finish in 40–50 mins)
- Evaluates: Listening, Fluency, Grammar, Pronunciation
Technical & Functional Skills:
- Exposure to any Technical proficiency – Hands on using CRM systems and ticketing tools or troubleshooting software (Preferred but not mandatory)
- Analytical & Logical Thinking
- Ability to analyze and think out of box while resolving issues
- Ability to identify the root cause of the problem
- Problem solving skills – Applying structured thought process to solve the issues.
- Product & Functional understanding – Ability to understand end-user workflows and to connect product behavior.
Soft Skills:
- Communication Skills: Clear verbal and written communication
- Behavioral & Soft skills
- Active listening
- Customer first mindset with strong ownership
- Adaptability to frequent product updates or workflow changes
- Time Management: Meeting the quality expectations by managing the daily deliverables.
- Adaptability: Ability to work in a dynamic environment with frequent changes and regular updates to the product.
- Decision making – Ability to prioritize issues based on impact and urgency
Key responsibilities:
- Issue resolution: Analyse and resolve queries related to encounters, appointments, charting, documentation, fax management, and patient communication workflows.
- Root cause analysis: Research and diagnose workflow problems, identify trends, and recommend corrective actions.
- Collaboration: Work closely with internal/external teams and support teams to ensure timely resolution of clinical workflow issues.
- Documentation: Maintain clear records of issues, resolutions, and best practices to support knowledge sharing and continuous improvement.
- Client communication: Address both internal and external inquiries with professionalism, ensuring client satisfaction and confidence in issue resolution.
- Driving results: Ensure adherence to SLA by resolving issues within defined timelines while maintaining high CSAT scores. Drive quality and accuracy in issue resolution, guaranteeing timely support that minimizes workflow disruptions
- Ownership and Accountability: Demonstrates a strong sense of responsibility by taking full ownership of tasks, challenges, and outcomes.
How to Apply for Athenahealth Off Campus Drive 2026?
Applicants who meet the required eligibility criteria and are interested can submit their applications for Athenahealth Recruitment 2026 via the official website before the closing date.
Apply Link : Click Here To Apply
And also apply in Colt Recruitment 2026
About Company :
Athenahealth, Inc. is a privately held American company that provides cloud-based SaaS healthcare technology and network-enabled services and point-of-care mobile apps for healthcare in the United States.