Capgemini Recruitment for 2025 Batch : Hiring for Freshers as Contact Support Group | Salary Rs 3.25 LPA | Registration Link Available
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Capgemini Recruitment for 2025 Batch : Capgemini is Hiring Freshers candidates for the Role of Contact Support Group. This is one of the Best Opportunity for Recent Graduate and Freshers Candidates having No Prior Work Experience. Capgemini is Offering the Work from Office Opportunity to Candidates. And as a Freshers Candidates Work from Office will be the Best Chance to work with fellow peers and learn and get experience from them. The Job Location for this Role is Coimbatore. Candidates from Coimbatore can Easily Commute to this Location. However Candidates living in any Cities across India can Apply for Capgemini Recruitment for Freshers 2025.
In this Article We are going to Explain each and every details of Capgemini Off Campus Drive 2025. We will be also Describing the Capgemini Recruitment 2025 and the Benefits to join the Capgemini as a freshers. All the Jobseekers are requested to kindly check all the details carefully and then Apply for it.
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Capgemini Recruitment for 2025 Batch Details :
| Company Name | Capgemini |
| Website | https://www.capgemini.com/ |
| Job Role | Contact Support Group |
| Qualification | Any Degree/Diploma |
| Batch | 2024/2025 |
| Experience | Freshers |
| Salary | Rs. 3.25 LPA |
| Job Location | Coimbatore |
| Last Date | 15 May 2025 |
Qualification –
- Qualification- Any 3-year graduate/diploma pass outs from 2024 & 2025 Batch
Job Description for Capgemini Off Campus Drive for 2025 Batch:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Candidate should not have any backlog at the time of assessment and joining Capgemini
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Desired Skills:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
Please Note –
- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
How to Apply Capgemini Recruitment 2025 for Freshers ?
All Interested and eligible candidates can apply to Capgemini Off Campus Drive for 2025 Batch online by the following Registration link on or before last Date.
Apply Link : Click Here To Apply
Also Apply in Johnson Controls Off Campus Drive 2025 : Click here
About Company :
Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Société pour la Gestion de l’Entreprise et le Traitement de l’Information (Sogeti).In 1974 Sogeti acquired Gemini Computers Systems, a US company based in New York.In 1975, having made two major acquisitions of CAP (Centre d’Analyse et de Programmation) and Gemini Computer Systems, and following resolution of a dispute with the similarly named CAP UK over the international use of the name ‘CAP’, Sogeti renamed itself as CAP Gemini Sogeti.