CGI Recruitment 2024 : Hiring as Service Desk L1| Salary- up to 6 LPA | Registration Link Available
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CGI Off Campus Drive 2024: CGI announce Recruitment for Any Graduate Degree Candidates through its Official Portal. Interested Jobseeker can go through this Job post to know further details about CGI Hiring 2024 Batch and Apply to the CGI Careers Interview Drive 2024 through the Registration link available at the end of this post. The more details about CGI Off Campus Drive 2024 and Eligibility Criteria and CGI Careers Drive 2024 Pattern 2024 are discussed below.
About Company : Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact.
Handle service requests, install/uninstall approved software and configurations.
Initiate service orders to technicians on site.
Actively work to develop production environment and service delivery
Understand and implement changes in customers’ production environments according to agreed change processes.
Use remote control tools and knowledge management tools to achieve first contact resolution.
Record and inform users of progress in the service management system.
Create and update knowledgebase articles.
Contribute proactively on shift-left opportunities.
Adhere to the agreed standards and service levels.
Actively participate in operational meetings, process and quality improvements, internal and customer collaboration activities to innovate and deliver exceptional user experiences.
Good-to-Have Skills:
Prerequisites:
Hand-on experience in troubleshooting desktop operating systems, Microsoft 365, Active Directory services, computer networks, virtual interfaces and business applications.
Desired:
Experience working with multinational and multilingual teams across several time zones.
SDI or HDI certification.
Technical experience in omnichannel cloud contact center as a service.
Certification from Microsoft, Google, AWS or CompTIA.
Work Environment: 24X7 operation, late night work.
All Interested and eligible candidates can apply for CGI Recruitment 2024 online by registering themselves through the link given below on or before Last Date.
