Cognizant Careers Jobs 2024 : Mass Hiring as Service Desk | Apply Now
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Cognizant Careers Jobs 2024 : Anyone hoping to start a career in Service Desk has a great opportunity this year with Cognizant Experienced Drive 2024. At Cognizant is currently accepting applications from students /Any Degree in the class of 2024 for a variety of roles. We have provided all the necessary information below for prospective employees interested in Cognizant Recruitment Drive 2024.
About Company : Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
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At Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.
Cognizant Careers Jobs 2024 Details :
| Recruitment Authority | Cognizant |
| Website | https://careers.cognizant.com/ |
| Job Role | Service Desk |
| Qualification | Any Degree |
| Experience | 2 – 4 Years |
| Salary | Best in Industry |
| Job Location | Chennai, Bengaluru, Coimbatore |
| Last Date | ASAP |
Cognizant Careers Jobs 2024 Eligibility Criteria :
- Qualification: Any Graduate Degree
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to continuous service improvement plans (CSI)
- Analyst under Batch Process Monitoring Should Monitoring all the in-scope process/jobs.
- Notifying in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report at and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate on daily basis and discuss technical/Process updates.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day to day operation of the Incident Management/Service Request management process.
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How to apply for Cognizant Off Campus Drive 2024 ?
All Interested and eligible candidates can apply for Cognizant Off Campus Drive 2024 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
Cognizant Recruitment 2024 – Frequently Asked Questions
How to apply for Cognizant Off Campus Jobs 2024 ?
To apply for the Cognizant Off Campus Jobs 2024 , you have to check the official site of Cognizant or https://fresheropenings.com/
Does Fresheropenings.com provide Cognizant Recruitment 2024 ?
Yes, Fresheropenings.com provides Cognizant Off Campus Drive 2024 Alerts continuously.
What is the Cognizant Selection Process?
Aptitude Test, Technical & Interview Rounds.