Concentrix Job Openings 2024 Drive – Apply For Associate, Real Time Management | Batch of 2022, and 2021 | Registration Link Available
Table of Contents
Concentrix Off Campus 2024 Drive : Concentrix is gearing up for its Off Campus 2024 Recruitment Drive, creating opportunities for Experienced in the role of Associate, Real Time Management | Batch of 2022, and 2021. This Concentrix Job Openings 2024Drive is open to both graduates and undergraduates, offering an inclusive opportunity for a wide range of candidates. The location for the latest Concentrix Jobs 2024 is Gurugram . Concentrix, a well-established name in the IT industry, provides a promising platform for fresh talent to launch their careers. Don’t miss this chance to kickstart your professional journey with Concentrix. For more information on Concentrix Job Openings 2024, check the below sections.
About Company : We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Bachelor’s degree in related field with a minimum of two years of work experience.
Relevant experience preferred.
Basic knowledge of the call center industry.
Basic understanding of the financial impact of all decisions made within the call center/Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).
Knowledge of ACD and Call Center Workforce applications preferred.
Strong communication skills, both written and verbal. Proficient in Microsoft Office.
Ready to work in dynamic 24*7 environment handling international programs/clients.
Ability to multi-task, prioritize and meet timelines of deliverables.
Self-starter, sense of urgency and works well under pressure.
Strong attention to detail and sense of professionalism and ability to develop business relationships.
Job Description :
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role And Key Responsibilities
Responsible for analyzing contact center trends, including call volumes; call patterns, staff productivity, attrition rates and resource allocation.
Monitor call volume of inbound call traffic while maintaining the organizations goals of cost control, labor utilization and service level.
Instrumental in Tier one and Tier two problem escalations to ensure minimal downtime and rapid resolution is obtained.
Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues.
Participates in Rapid Response calls to minimize system downtime, and regular updates to all levels of senior management of a global perspective.
Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.
Documents all incidents using the service management suite and notifies impacted stakeholders.
Manages call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organization’s and client goals and expectations.
Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.
Monitor toll free call routing plans using a variety of routing platforms provided by various carriers.
Recommends and implements queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages ensuring to achieve established goals.
Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing.
Recommends strategies to Operations to improve labor utilization and key performance indicators.
How to apply for Concentrix Job Placement Drive 2024?
All Interested and eligible candidates can apply for Concentrix Job Placement Drive 2024 online by registering themselves through the link given below on or before Last Date.
