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CSG Recruitment Drive 2024 Details :
| Company Name | CSG |
| Website | https://www.csgi.com/ |
| Designation | Technical Support Analyst I |
| Qualification | Bachelor’s degree in business, related field, or equivalent experience |
| Experience | 1 to 3 Years |
| Salary | up to 10 LPA |
| Location | Pan India |
| Time | ASAP |
CSG Recruitment Drive 2024 Eligibility Criteria :
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Below are the job requirements and main areas of accountability:
- Login time – At around 7:30am IST.
- Ticket intake and triage; Troubleshoot, diagnose, triage application defects
- Tight Incident Management procedures; Frequent updates, progress, transparency
- Incident ownership from inception to resolution
- Work with stakeholders to gather data and move issues to resolution
- Respond to requests such as clarifying functionality and configuration and completing service requests
- Follow up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 teams.
- Monitoring and maintaining the health and performance of software systems to ensure reliability & performance.
- Willing to work on overlap model for knowledge acquisition.
- Documenting operational procedures and best practices.
- Ensure compliance with SLAs and OLAs.
- Support on-call and working on weekends/public holidays is required.
Is this opportunity right for you? We are looking for candidates who:
- Bachelor’s degree in business, related field, or equivalent experience
- 1-3 years of work experience in software industry or related fields
- Understands the principles of SDLC and PMLC
- Able to communicate effectively to convey and clarify information
- Solid written and verbal communication skills in English
- Basic understanding of client requirements and product implementation
- Experience in Ticket and queue management
- Experience in Telecommunication industry is preferred
- Good understanding of complex software system architecture and operation
- ITIL Foundation v3 accreditation will be an advantage
- Knowledge in a development language will be an advantage
- AWS and knowledge of cloud technologies will be an advantage
- Tech Skills : Shell Scripting and Basic SQL .
- Knowledge with any other programming language will be an advantage
Our Guiding Principles
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
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