Flipkart Off Campus Drive 2024 : Hiring As Assistant Manager – Process Training | Apply Now| Registration Link Available
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Flipkart Off Campus Drive 2024 : Flipkart Careers announce Recruitment for Any Graduate Degree / Any Post graduate Candidates through its Official Portal. Interested Jobseeker can go through this Job post to know further details about Flipkart Hiring 2024 Batch and Apply to the Flipkart Career Job 2024 through the Registration link available at the end of this post. The more details about Flipkart Recruitment Drive 2024 Details and Eligibility Criteria and Flipkart Careers Interview Drive 2024 Pattern 2024 are discussed below.
About Company :At Flipkart, we’re driven by our purpose of empowering every Indian’s dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large!
Flipkart Off Campus Drive 2024 Details :
| Recruitment Authority | Flipkart |
| Website | https://www.flipkart.com/ |
| Job Role | Assistant Manager – Process Training (Travel Experience) |
| Qualification | Graduate |
| Experience | 2 to 4 years |
| Salary | Best in Industry |
| Job Location | Gurugram |
| Time | ASAP |
Flipkart Off Campus Drive 2024 Eligibility Criteria :
- Maintain a decent and clear communication between the team and Partner
- Ensure Positive Outcome with every Interaction.
- Should be Organized and Confident within the Team and with Partner.
- Maintain integrity and hygiene with all customer and internal interactions.
- A minimum of 2 to 4 years of experience in an Inbound Customer Service environment. Travel BPO preferred
- Ascentify B2 High English skill. Spoken Hindi (neutral accent)
- IATA Preferred though not mandatory.
- Lean Six Sigma Yellow or Green Belt Training / Certification from reputed organization / institute will be an added advantage.
- ADDIE Training model will be an added advantage.
- process training, Soft Skills Training, process management, monitoring, Six Sigma Certified
- Graduate / Diploma (10 + 2 + 3 / 10 + 3)
Job Description :
As the Trainer/Quality Analyst – Assistant Manager for our call centre (Outsource Partner) handling the travel process, you will be responsible for ensuring the delivery of high-quality training programs and maintaining excellence in customer service through effective quality assurance measures. You will play a key role in equipping our agents with the necessary skills and knowledge to deliver exceptional service while also continuously monitoring and improving service quality
Core Responsibilities:
| Conduct New Hire Training BatchesConduct Refresher Training BatchesCreation of Process DocumentsUpdate Process ManualsSending Process updates to the operations floor and vendor partnersConducting Fortnightly Online AssessmentsCall Analysis – Detractor, Passive & PromoterTaking Calls for Process improvementMaintaining Training MISParticipating in Weekly Call Calibrations with PartnersEnsure quality based intervention.Ensure that Process quality and training is delivered effectively in the stipulated timelines.Evaluate process quality and take corrective actions which should be tangible.Evaluate effectiveness of T & D interventionsProvide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires.Design and develop Quality framework.Ensure uniform quality of training being delivered by all training teams in line with process requirement.Interact and streamline channels of communications with other Functions.Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC Method.Manage a team of trainers and quality analysts.Responsible for coordinating with multiple functions to establish processes and cost-saving metrics like CPB.Candidates should demonstrate proficiency in soft skills training, but not limited to effective communication, conflict resolution, and team building. |
Self-Management Responsibilities:
- Maintain a decent and clear communication between the team and Partner
- Ensure Positive Outcome with every Interaction.
- Should be Organized and Confident within the Team and with Partner.
- Maintain integrity and hygiene with all customer and internal interactions.
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How to apply for Flipkart Off Campus Job Drive 2024 ?
All Interested and eligible candidates can apply for Flipkart Off Campus Job Drive 2024 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
Get Interview Preparation Tips – Check below Video
Flipkart Off Campus Freshers Job Drive 2024 Batch – Frequently Asked Questions
How to apply for Flipkart Hiring Job Drive 2024 ?
To apply for the Flipkart Hiring Job Drive 2024 , you have to check the official site Flipkart or https://fresheropenings.com/
Does Fresheropenings.com provide Flipkart Interview Job Drive 2024 ?
Yes, Fresheropenings.com provides Flipkart Interview Job Drive 2024 Alerts continuously.
What is the Flipkart Selection Process?
Aptitude Test, Technical & Interview Rounds.
