GlobalLogic Off Campus Drive 2025 : Hiring for Freshers as Support Analysts
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GlobalLogic Off Campus Drive 2025 : GlobalLogic is Hiring Freshers/Experienced Candidates for the Role of Support Analysts. Candidates having Educational Qualification Any Degree can Apply for this Role. The Job Location for this Jobs at GlobalLogic is Hyderabad, India. Check the Complete details about GlobalLogic Recruitment 2025 in this Article below.
About Company : At GlobalLogic, we’re innovators in the digital realm. From our Silicon Valley headquarters to our design studios worldwide, we’re at the forefront of intelligent digital engineering. Our diverse team collaborates with 500+ clients across various industries to create groundbreaking products and experiences that shape the modern world. As part of the Hitachi Group Company, we’re dedicated to driving innovation through data and technology, contributing to a sustainable society.
GlobalLogic Off Campus Drive 2025 Details :
| Recruitment Authority | GlobalLogic |
| Website | https://www.globallogic.com/ |
| Job Role | Support Analysts |
| Qualification | Any Degree |
| Experience | Minimum 1 Year |
| Salary | Best in Industry |
| Job Location | Hyderabad |
| Last Date | ASAP |
GlobalLogic Off Campus Drive 2025 Eligibility Criteria :
- Excellent communication skills in English
- Ready to work in 24/7, Rotational shift requirement
- Prior minimum 1 year International Voice, Chat & Email support experience in the following
- Call Center Help Desk
- Customer Service
- End User Support
- Healthcare IT Specialty Services
- Mobile Handheld Devices
- Troubleshoot Consumer Technology
Job Responsibilities
- Take inbound call center calls routed to the HCIT queue during normal business hours
- Make outbound calls requested by our customer
- Respond to e-mail-generated tickets in ServiceNow
- Holiday hours to provide support during holiday shifts
- Report customer feedback to regulatory bodies, and hold to a high standard of excellence in complaint handling
- Manage mobile devices across multiple instances of our mobile device management platforms.
- Troubleshoot device enrollments and registration, app installation, software/firmware errors, hardware errors, and OS configuration
- Process broken, lost, or stolen devices
- Triage and escalate support requests, infrastructure issues, and customer enhancement requests
- Coordinate with multiple internal Client departments to resolve customer issues (Deployment, Marketing, Repair, Supply Chain, Engineering, etc.)
- Answer IT-related questions from internal Client departments
- Test software and hardware in development and production
- Prepared for disaster recovery protocols
- Direct impact to customer experiences with Client products
- Provide troubleshooting and technical support to end users by telephone in a call center/help desk environment
- Track every interaction with callers to ensure high accuracy of logging and documentation
- Utilise customer service skillset to provide technical knowledge and training to callers
- Identify issue trends and proactively address potential high-impact issues
Provide IT Services for…
- Non-Therapy Application Support
- Installation
- Configuration
- Connectivity
- Passwords
- Device Deployment and Technical Support
- Lost / Stolen Device Processing
- Knowledge Management
- Process Documentation
- Consumer Mobile Devices
- Medical Accessories
- Medical Mobile Apps
- Client Apps
- Consumer Apps
- Healthcare Patient Management Platforms
- Complaint Handling
- Report Processing
- Responsibilities may include the following, and other duties may be assigned.
- Resolves technical problems that originate by telephone in a call centre/help desk environment.
- Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
- May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
- Provides technical support to users for either PC, server or mainframe applications and hardware.
- Answers questions regarding system procedures, online transactions, system status, and downtime procedures.
- Interacts with network services, software systems engineering and/or applications development to restore service and/or identify problems.
- Maintains a troubleshooting tracking log, ensuring timely resolution of problems.
How to apply for GlobalLogic Recruitment 2025?
All Interested and eligible candidates can apply for GlobalLogic Recruitment 2025 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
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