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GreyOrange Off Campus 2025 Details :
GreyOrange Off Campus 2025 Eligibility Criteria :
Required :
- Engineering graduate with at least 6 months of experience in a 24*7 Software Support role.
- Experience with Linux/Unix
- Experience with SQL
- Experience with scripting – Python/Shell.
- Must have strong communication skills.
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Senior Engineer – Software Support
The Senior Software Support Engineer is responsible for providing technical assistance and support to our customers 24/7/365. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running the Warehouse operations. Responsibilities include Technical Support, Critical Issue Resolution, Training & Documentation, System Monitoring, and Collaboration with internal and external stakeholders. Tech Skills required are LINUX, GRAFANA, INFLUX DB, POSTGRES DB, MYSQL, SHELL/PYTHON SCRIPTING, and anything else used in GreyMatter SW. In summary, Software Support is crucial in ensuring user satisfaction and resolving software-related issues. They collaborate with various teams, provide technical assistance, and contribute to improving software applications. Strong technical knowledge, problem-solving skills, effective communication, and customer focus are essential in this role.
GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs.
Responsibilities:
- You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D.
- Responsible for efficiently handling and resolving technical issues passed on by L2.
- Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLAs for each reported issue.
- Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix based on severity and resolution time.
- Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with Client Service team.
- Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.
- Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken.
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