HCL Recruitment 2024 for Freshers : Mass Hiring as Service Desk Analyst | Apply Now
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HCL Recruitment 2024 for Freshers : HCL Technologies is organizing an off Campus drive for freshers to join as Service Desk Analysts. This is a great opportunity for Any graduates Degree looking to begin their careers in IT support and customer service. HCL Recruitment 2024 is an excellent opportunity for freshers to gain experience in a reputable company like HCL. Candidates will have the chance to their skills in a supportive environment and embark on a fulfilling career path in IT services.
About Company : HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. The company has offices in 50 countries including United Kingdom, United States, France, and Germany with a worldwide network of R&D, “innovation labs” and “delivery centers”, over 168,000 employees and its customers include 250 of the Fortune 500 and 650 of the Global 2,000 companies.
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HCLTech is a global technology company, home to 222,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for financial services, manufacturing, life sciences and healthcare, technology and services, telecom and media, retail and CPG and public services. Consolidated revenues as of 12 months ending December 2022 totalled $12.3 billion.
HCL Off Campus Drive 2024 Details :
| Company Name | HCL |
| Website | https://www.hcltech.com/ |
| Job Role | Service Desk Analyst |
| Qualification | Any Degree |
| Experience | Freshers |
| Batch | 2023/2024 |
| Salary | Best in Industry |
| Job Location | Lucknow |
| Last Date | ASAP |
HCL Off Campus Drive 2024 Eligibility Criteria :
- Graduates from any discipline
- Preferably with strong communication skills
- A customer-oriented mindset.
Responsibilities:
- Must have excellent communication skills.
- Should have experience in technical support along with networking.
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
- Responds to telephone calls, email, instant messages, and assigned tickets from users.
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
- Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities.
- Escalate complex problem to appropriate support specialists.
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
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- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in on-going training and departmental development.
- Routine maintenance updates with other IT staff and business units.
- Provide all required documentation including standards, configurations and diagrams.
- Provide knowledge transfer of EUC operations.
- To provide support for on call escalations and doing root cause analysis of given issue.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To adhere to quality standards, regulatory requirements and company policies.
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
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Required Documents:
- Updated resume
- Educational certificates
- Government-issued ID
How to Apply for HCL Off Campus Drive 2024?
All interested and eligible candidates can apply to HCL REcruitment 2024 as soon as possible by using the following Registration link.
Apply Link : Click Here To Apply
HCL Off Campus Recruitment 2024 – Frequently Asked Questions
How to apply for HCL Off Campus Drive 2024 ?
To apply for the HCL Recruitment 2024, you have to check the official site of HCL Technologies or Fresheropenings.com.
Does Fresheropenings.com provide HCL Off campus Recruitment 2024 Alerts?
Yes, Freshersopenings.com provides HCL Off campus Drive Recruitment 2024 Alerts continuously.
What is the HCL Selection Process?