Table of Contents
HCL Tech Jobs for Freshers Drive 2024 Details :
HCL Tech Jobs Drive 2024 Eligibility Criteria :
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Overview of role, purpose, and scope
The role of Cash Collector covers all aspects of collections activity including:
- Cash Collection
- Account Management
- Customer Relations
- Accounts Reconciliation
- Debt Collection Forecasting
- Credit Management Account
- Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing)
- Relationship building with Customers and Internal teams.
Key Role Tasks and Activities:
- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox Controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio.
- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.
- Correct handling of UMCC as per ICMP guidelines
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
- Implementation of service stops/ remove stops according to process.
- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
- Participation in month end reporting closing activities in alignment with ICMP
- Point of escalation for team members for complex issues.
- Mentor for team, supporting and coaching on an ongoing basis.
- Detection and help for process improvement opportunities for collection + system improvements.
Metrics/SLAs
- 10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
- Portfolios Days Overdue less than 30 days 60 + aged debt does not represent more than 10% of the total balance.
- Ageing receivables in control No Value + activity opened more than 5 days.
- UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.
- Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.
- Promise of payment status: maximum 2% failed promises over the total promises (value and volume) 98% accurate forecast (aged buckets and/or cash)
- 100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)
- Average portfolio of 500 accounts for HPTP and 250 accounts for LPTPQOQ and YOY aged receivables improvements.
- DSO YOY improvements YOY DD failure improvements (volume)
Qualifications: Any Graduate with relevant Experience
Document to be carried out:
1.Updated Resume / CV
2. Aadhar / ID Proof.
3. Vaccination certificate.
Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.
Perks and Benefits:
- Free Cab for female employees
- International Trainers
- World class exposure
- Excellent working environment
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How to apply for HCL Tech Walk- in Drive 2024 ?
Time & Venue :
Walking Timing: – 24th AUG 2024 ,11 AM to 1 PM
Walk-in Location: – HCL Technologies Limited, 8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066