HCL Walk-in Drive 2024 : Hiring for Freshers as Email and Chat Support | Apply Now
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HCL Walk-in Drive 2024 : HCL announce a virtual off Campus Hiring for Freshers/Experienced Candidates through its Official career Page for 2023 and 2024 Batch Freshers/Experienced Candidates for the Role of Intern. Interested Jobseeker can go through this Job post to know further details about HCL Hiring 2024 and Apply to the HCL Walk-in Drive 2024 through the Registration link available at the end of this post. The more details about HCL Off campus Eligibility Criteria and Recruitment Pattern 2024 are discussed below.
About Company : HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business.
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HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 208,000+ ‘Ideapreneurs’ across 52 countries.
HCL Walk-in Drive 2024 Details:
| Company Name | HCL |
| Website | https://www.hcltech.com/ |
| Job Role | Email and Chat Support |
| Qualification | Any degree |
| Experience | Freshers/Experienced |
| Salary/CTC | Best in Indusry |
| Job Location | Hyderabad |
| Venue Location | Hyderabad |
| Walk-in Date | 31 August & 01 September 2024 |
HCL Walk-in Drive 2024 Eligibility Criteria :
- Education: The candidates should possess Any degree
- Good fluency in the English language, both written and spoken.
- Driven to deliver an excellent customer experience through resolutions and adherence to response times.
- Experience: Overall Experience- 2 years, Email Experience-1+ years.
Skill set Required:-
- Excellent English Written Communication Skills.
- Strong E-Mail Writing Skills with a focus on Customer Service.
- Solving Customer Queries Via E-Mail and Chat.
Job Description
- Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
- Ensure all individual metric goals set are met (ex CSAT, TRT (Total Resolution Time) )..etc
- Escalating the issues in a timely manner and work at a fast pace
- Investigate and follow-up appropriately, or make judgments and escalate when necessary
Skill requirement
- Technical
- Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
- Knowledge of Technical Troubleshoot
- Strong analytical skills
- Communication
- Proficient in English writing and speaking skills
- Customer Service
- Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
- Ability to work with individuals, companies and large clients
- Should will to work in Night Shift
Nice to have:
- Previous experience in tech-support or tools/applications development domains will be an advantage
- Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
- Good spontaneous chat etiquette.
Associate- (6 months to 2 years) (Customer Support Analyst (AdWords)):
- Graduation is mandatory.
- For Experienced candidates, Adwords & Digital Marketing experience is a must.
Job Description:
Responsibilities: Ads Troubleshooting, Analysts will provide email and outbound call support Services with emphasis on troubleshooting, account optimization, and efficient issue resolution and personalized resolutions for Ad Campaigns for Search, Display, Video, Shopping and App
Required Profile:
- Technical:
- Social media and Digital marketing knowledge.
- Good understanding of internet architecture and web concepts
- Familiarity with ad operations, Ad optimization and monetization tools.
- Analytical:
- Should be able to look at reports and numbers derive meaningful inferences
- Willing to learn and apply learning in practical environment.
- Customer Service:
- Customer oriented & self-motivated.
- Ability to work with individuals, companies and large clients
- Experience in working in a dynamic and fast paced environment
- Willingness to work in a 24/7 environment (mostly night shifts)
- Positive frame of mind, open to feedback and must be able to perform under pressure
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How to Apply for HCL Walk-in Interview 2024?
All interested and eligible candidates can apply for HCL Walk-in Drive 2024 online by the following link as soon as possible Before Last Date.
Apply Link : Click Here
Time and Venue:
- 31st August – 1st September , 10.00 AM – 5.00 PM
- Location: Advance Business Hub, An Ascendas It Park H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 ( FOR Email Support & Chat Analyst) HCL Tech – H01B – P2 – Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2 Hyderabad, India 500081 ( FOR Customer Support
- Contact: Ashish Durgapal
HCL Walk-in Interview 2024 – Frequently Asked Questions
How to apply for HCL Walk-in Drive 2024?
To apply for the HCL Walk-in Drive 2024 , you have to check the official site of HCL or https://fresheropenings.com/
Does Fresheropenings.com provide HCL Walk-in Interview 2024?
Yes, Fresheropenings.com provides HCL Walk-in Interview 2024 Alerts continuously.
What is the HCL Selection Process?
Aptitude Test, Technical & Interview Rounds.