HDFC Walk in Freshers Job Drive 2024 : Hiring as Customer Service Officer |Salary 4 LPA| Registration Link Available
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HDFC Walk in Freshers Job Drive 2024 : HDFC Bank announce Recruitment for Any Graduate Degree / Any Post graduate Candidates through its Official Portal. Interested Jobseeker can go through this Job post to know further details about HDFC Bank Hiring 2024 Batch and Apply to the HDFC Bank Career Job 2024 through the Registration link available at the end of this post. The more details about HDFC Bank Recruitment Drive 2024 Details and Eligibility Criteria and HDFC Mega Walk in Drive 2024 Pattern 2024 are discussed below.
About Company : HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995.
On April 4, 2022 the merger of India€™s largest Housing Finance Company, HDFC Limited and the largest private sector bank in India, HDFC Bank was announced. HDFC Ltd, over the last 45 years has developed one of the best product offerings, making it a leader in the housing finance business. HDFC Bank enables seamless delivery of home loans as a part of its wide product suite catering to urban, semi urban and rural India.
As of March 31st, 2023, HDFC Bank€™s extensive network comprised of 7,821 branches and 19,727 ATMs / Cash Deposit & Withdrawal Machines (CDMs) across 3,811 cities / towns. HDFC Ltd.€™s distribution network comprising 737 outlets, which include 214 offices of HDFC Sales Private Limited stands amalgamated into the Bank€™s network. The Bank€™s international presence includes branches in 4 countries and 3 representative offices in Dubai, London and Singapore offering Home Loan products to Non-Resident Indians and Persons of Indian Origin
HDFC Walk in Freshers Job Drive 2024 Details :
| Recruitment Authority | HDFC Bank |
| Website | https://www.hdfcbank.com/ |
| Job Role | Customer Service Officer |
| Qualification | Any Graduate Degree |
| Experience | 0 to 5 years |
| Salary | 4 LPA |
| Job Location | Mumbai |
| Time | 6th May , 10.30 AM – 2.30 PM |
HDFC Walk in Freshers Job Drive 2024 Batch Eligibility Criteria :
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- Minimum experience in years – 1-2 yr
- Exposure to banking preferable
- Experience in call center / service industry
- Awareness of Banking regulations
- Min Graduation:
- Banking Product & Process Knowledge
- Communication.
- Sales and Influencing Skills
Job Description :
Job Purpose
Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for Imperia customers.
1. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
2. To ensure zero defects processing of all customer requests, judicious utilization of financial & non-financial authority for – reversals, referrals, including prompt and accurate Hotlisting of lost cards reported during the Shifts assigned.
3. To ensure complete and accurate resolution within the defined TATs.
4. To ensure process compliance as per the set Audit and SQ guidelines
So that
- The Imperia Desk achieves the prescribed Service Excellence standards.
Job Responsibilities(JR)
Actionable
Customer Interaction & Query/Complaints Management:
- Call handling as per defined standards.
- 100% accurate resolution on Calls received at the Call Center. Error-free handling of requests/transactions on calls.
- Send response as per defined TAT in case any query is not resolved on the first call.
- Accurate logging and resolution of complaints. Complaint docket number (CDN) provided to customers for every complaint captured & ensuring Nil/ Minimal complaints by customers on improper / erroneous call handling.
- Ensure accurate capture of complaints related data provided by the customer – Error-free & on time logging of complaints
- Handle calls related to Hotlisting and reissuance of cards as per defined standards. Ensure error-free and prompt hotlisting of cards.
Best in Class Customer call Experience:
- High quality of Product/process knowledge to handle customer calls & achievement of defined call quality scores
- Self-scores on product quizzes in E-Process to be above benchmarks at 95%
- Sensitive objection handling ,especially with irate customers
- Judicious use of designated CAD
- Clarity of representation/escalating to seniors/inter dept when required to expedite /undertake deviations for customer resolution.
- In case of customer issues, highlight and ensure adequate service recovery measures are initiated
Audit & Process Compliance:
- Ensure adherence to process and Audit requirements.
- Ensure accurate and timely submission of financial transactions & requests.
- Ensure Error-free logging/recording of customer requests
- Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate system
Schedule Adherence & Service Productivity standards:
- Consistently meet the service productivity standards The service RM needs to meet the service productivity standards as defined from time to time
- Ensure adherence to schedule and login times as applicable The Service RM needs to maintain service adherence
MIS Reporting
- To ensure accurate and timely reporting of MIS as prescribed – The service RM needs to ensure timely and accurate reporting of defined MIS.
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
- Service RM’s
- Complaints Officers
- Team Manager
- Call Quality Officer
- Training Manager
- Sr. Training and Quality Manager
- State Heads
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How to apply for HDFC Mega Walk in Drive 2024 ?
All Interested and eligible candidates can apply for HDFC Mega Walk in Drive 2024 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
Time and Venue :
6th May , 10.30 AM – 2.30 PM
HDFC Bank LTD, Akruti Business Port, 5th Floor,Phonebanking Department, MIDC Road no. 13, Andheri East, Mumbai – 400093. Landmark – Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant.
Contact – Bhagwan Lamkhede
Posted: Few Hours AgoOpen
HDFC Mega Walk in Drive 2024 For Mumbai – Frequently Asked Questions
How to apply for HDFC Walk in Drive 2024 ?
To apply for the HDFC Walk in Drive 2024 , you have to check the official site HDFC Bank or https://fresheropenings.com/
Does Fresheropenings.com provide HDFC Mega Walk in Drive 2024?
Yes, Fresheropenings.com provides HDFC Mega Walk in Drive 2024 Alerts continuously.
What is the HDFC Bank Selection Process?
Aptitude Test, Technical & Interview Rounds.