HDFC Walk in Freshers Placement 2024 : Recruiting as Account / Relationship Management| Registration Link Available
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HDFC Walk in Freshers Placement 2024 : HDFC Bank announce Recruitment for Any Graduate Degree / Any Post graduate Candidates through its Official Portal. Interested Jobseeker can go through this Job post to know further details about HDFC Bank Hiring 2024 Batch and Apply to the HDFC Bank Career Job 2024 through the Registration link available at the end of this post. The more details about HDFC Bank Recruitment Drive 2024 Details and Eligibility Criteria and HDFC Mega Walk in Drive 2024 Pattern 2024 are discussed below.
About Company : HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995.
On April 4, 2022 the merger of India€™s largest Housing Finance Company, HDFC Limited and the largest private sector bank in India, HDFC Bank was announced. HDFC Ltd, over the last 45 years has developed one of the best product offerings, making it a leader in the housing finance business. HDFC Bank enables seamless delivery of home loans as a part of its wide product suite catering to urban, semi urban and rural India.
As of March 31st, 2023, HDFC Bank€™s extensive network comprised of 7,821 branches and 19,727 ATMs / Cash Deposit & Withdrawal Machines (CDMs) across 3,811 cities / towns. HDFC Ltd.€™s distribution network comprising 737 outlets, which include 214 offices of HDFC Sales Private Limited stands amalgamated into the Bank€™s network. The Bank€™s international presence includes branches in 4 countries and 3 representative offices in Dubai, London and Singapore offering Home Loan products to Non-Resident Indians and Persons of Indian Origin
HDFC Walk in Freshers Placement 2024 Details :
| Recruitment Authority | HDFC Bank |
| Website | https://www.hdfcbank.com/ |
| Job Role | Account / Relationship Management – Voice / Blended |
| Qualification | Any Graduate Degree |
| Experience | 0 to 3 years |
| Salary | As Per Company Standard |
| Job Location | New Delhi |
| Time | 30 April , 10.30 AM – 2.30 PM |
HDFC Walk in Freshers Placement 2024 Batch Eligibility Criteria :
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- Good Team spirit
- Inter personal skill
- Good communication skill
- Proactive & focused approach
- Banking Product & Process Knowledge
- Sales and Influencing
- Industry: Exposure to banking preferable
- Years of experience: 0 to 1
- Category: Bachelor’s Degree
Job Description :
Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
- Enquiries & transactions related to the products availed by the customer.
- Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
- Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
- Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
- Responding to customers with the resolution within the defined TATs.
- Process the requests as per defined process, while ensuring adherence to the customer authentication process.
- Answering customer calls within the specified call answer time.
- Adherence to the defined service delivery standards.
- Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
Call Quality:
•Deliver service quality in order to achieve Quality benchmarks defined from time to time.
• First Call Resolution 90%( for non-Complaints related calls)
• Achieve defined Call Quality scores.
• Achieve defined KAT Scores
• Achieve defined E-process Scores
Audit & Process Compliance:
- Ensure adherence to process and Audit requirements.
- Ensure accurate and timely submission of financial transactions & requests.
- Ensure Error-free logging/recording of customer requests
- Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems.
Schedule Adherence & Service Productivity standards:
- Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time
- Ensure adherence to schedule and login times as applicable Staff needs to maintain service adherence
Other Operational Activities
- Maintenance of records / record keeping.
- Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.
- Shift Adherence
- Nil Unscheduled offs
- Appropriate attendance record updation
- Nil Exception of ID maintenance
Adherence to Audit and compliance process as defined
Primary Responsibilities:
- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
- To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
- To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
- To ensure complete and accurate resolution within the defined TATs
- To ensure process compliance as per the set Audit and SQ guidelines.
- Cross selling to the identified customers as per the defined process
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How to apply for HDFC Mega Walk in Drive 2024 ?
All Interested and eligible candidates can apply for HDFC Mega Walk in Drive 2024 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
Time and Venue :
30 April , 10.30 AM – 2.30 PM
HDFC Bank, Ambience Mall, 8th floor, Sector 10, Rohini, Delhi
Contact – Bhavya/Rupakshi
Posted: Few Hours AgoOpen
HDFC Mega Walk in Drive 2024 For New Delhi – Frequently Asked Questions
How to apply for HDFC Walk in Drive 2024 ?
To apply for the HDFC Walk in Drive 2024 , you have to check the official site HDFC Bank or https://fresheropenings.com/
Does Fresheropenings.com provide HDFC Mega Walk in Drive 2024?
Yes, Fresheropenings.com provides HDFC Mega Walk in Drive 2024 Alerts continuously.
What is the HDFC Bank Selection Process?
Aptitude Test, Technical & Interview Rounds.
