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Hilton Jobs Hiring Drive 2024 Details :
Hilton Jobs for Freshers 2024 Eligibility Criteria :
- At least 2-3 years of experience in a senior customer experience role in the services sector
- Calm, efficient, and organized.
- Strong interpersonal skills and attention to detail.
- Excellent personal presentation and communication skills
- Passion for delivering exceptional levels of Guest Service
- Excellent leader and trainer
- Responsible to achieve Guest Experience KPI’s such as Stay Experience, HH member experience, QA audits and Review Site Index scores.
- Build a culture of Guest delight at any guest touch point in the hotel.
- Build a Core Team of Guest Experience Champions at the hotel and roll out Guest Related Brand initiatives as and when needed.
- Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs.
- Create a “WOW” experience of guests, elevating on guest experience – inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
- Support service recovery initiatives in conjunction with concerned departments
- Conducts monthly audit to ensure compliance with company and brand standards.
- Support L&D Manager in doing the Quality Meet and driving quality audits.
- Lead the Guest Experience initiatives to ensure that appropriate training is conducted for team members and guidance provided to perform on their task.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. To deliver our customer promise – “Make it Right” – Before – during and after the stay.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.
- Attend departmental briefings regularly to share and advise the team of any updates related to guest experience.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and guest care to team members and guests.
- Develop and maintain relationship with VIP guest and special attention guests, recognizing their preferences and ensuring attention are met and ensure information are shared across the hotel departments.
- Undertake daily MOD responsibilities when scheduled.
- Get familiar with hotel operating system especially OnQ PMS, Kipsu, HotSOS, FCS
- Undertake tasks as required from by General Manager
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