Infosys Careers Walk-in Drive 2024 : Hiring for Freshers as Customer Service Voice process | Registration Link Available
Table of Contents
Infosys Careers Walk-in Drive 2024 : Infosys announce a virtual off Campus Hiring for Freshers Candidates through its Official career Page for 2023 and 2024 Batch Freshers Candidates for the Role of Intern. Interested Jobseeker can go through this Job post to know further details about Infosys Hiring 2024 and Apply to the Infosys Recruitment 2024 through the Registration link available at the end of this post. The more details about Infosys Off campus Eligibility Criteria and Recruitment Pattern 2024 are discussed below.
About Company : Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore. Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Infosys Careers Walk-in Drive 2024 Details :
| Company Name | Infosys |
| Company Website | https://www.infosys.com/ |
| Designation | Process Trainee |
| Batch | 2022/2023/2024 |
| Eligibility | Any Degree |
| Job Location | Pune |
| Venue Location | Pune |
| Experience | Freshers |
| Salary CTC | Best In Industry |
| Last Date | 07 & 08 June 2024 |
Infosys Careers Walk-in Drive 2024 Eligibility Criteria :
Role Designation: Process Trainee
Job Location: Pune, Maharashtra
Education Qualification: Full time graduation
Shifts: 24*7 rotational shifts
Experience required: 0 to 1 year
Process: International Customer Service Voice Process
Join Telegram for All Top MNCs Jobs Updates
Brief About the Role:
We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.
Key Responsibilities:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Required Skills and Qualifications:
- Experience Previous experience in customer service. Experience in the telecom industry is preferred.
- Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
- Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
- Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
- Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
- Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
- Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
- Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.
Must adhere to and non-negotiables:
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- Need to complete successfully training within specific timeframe
Preferred Qualifications: Any Graduate
Additional certifications in customer service/upskilling
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and dynamic work environment.
- Continuous learning and upskilling opportunities.
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Join our WhatsApp Group for Instant Jobs Notification
Documents to Carry:
- Carry a Copy of print out your updated resume.
- Carry any one photo Identity proof (Aadhar Card /PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
How to Apply for Infosys Walk-in Drive 2024?
All interested and eligible candidates can apply for Infosys Walk-in Interview 2024 online by the following link as soon as possible Before Last Date.
Apply Link : Click Here To Apply
Also Apply in other Latest off Campus drive 2021 : Click here
Infosys Walk-in Interview 2024 – Frequently Asked Questions
How to apply for Infosys Walk-in Drive 2024?
To apply for the Infosys Walk-in Interview 2024 , you have to check the official site of Infosys or https://fresheropenings.com/
Does Fresheropenings.com provide Infosys Walk-in Drive 2024 ?
Yes, Fresheropenings.com provides Infosys Walk-in Interview 2024 Alerts continuously.
What is the Infosys Selection Process?
Aptitude Test, Technical & Interview Rounds.