TCS Jobs Drive 2024 : Recruiting as Service Desk Analyst | Salary- upto 14.6 LPA| Registration Link Available
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TCS Jobs Drive 2024 : TCS announce Recruitment for Any Graduate Candidates through its Official Portal for the Role of Service Desk Analyst . Interested Jobseeker can go through this Job post to know further details about TCS Hiring 2024 and Apply to the TCS Off Recruitment Drive 2024 through the Registration link available at the end of this post. The more details about TCS Details and Eligibility Criteria and TCS Careers 2024 Pattern 2024 are discussed below.
About Company : Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
Good communication, documentation, and problem-solving skills
Expectations from the Role
1.Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
2.Resolved issues by referring Knowledge Base articles in troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solution
3.Document and track all received requests in incident management system
4.Performed quality assurance check of tickets processed by team
5.Performed password resets, software installation, printer support, network connectivity and VOIP troubleshooting
6.Notified customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily.
7.Evaluate and prioritize tickets effectively escalating and documenting all support calls to a higher level. Maintain the call tracking system and KB through the input of resolutions to issues and/or tracking issues that are escalated to a higher level.
8.Participate actively in knowledge transfer sessions, and identify knowledge gaps
9.Document and share best practices with other colleagues; facilitate knowledge transfer whenever needed
10.Communicate process and knowledge updates to team members
All Interested and eligible candidates can apply for TCS Recruitment Drive 2024 online by registering themselves through the link given below on or before Last Date.
