Wipro Careers For Freshers 2023-2024 | Hiring as Management Trainee | Apply Soon
Table of Contents
Wipro Careers For Freshers 2023-2024: Wipro is looking for suitable candidates to fill the position of Sampro Tech Assistant. All job seekers must carefully read the exact information of the Wipro Off Campus Hiring Drive 2023 before submitting an application for this position with Wipro.
Learn more in this post on Wipro Off Campus Hiring 2023. Interested job seekers might read this job article before applying. Make sure that if you want to apply for Wipro Off Campus Hiring 2023, you must use the registration link at the bottom of the page. More specific information regarding the Wipro Exam Date 2023 is provided in the discussion that follows. Additionally, we provided the eligibility requirements for the 2023 Wipro Off Campus Drive and the 2023 Wipro Recruitment Pattern.
About the Company
Wipro is an international firm with headquarters in India that provides IT consulting, business process management, and other services. It is one of the leading Big Tech companies. Wipro offers clients in 167 countries a range of technology consulting services. It encompasses robotics, artificial intelligence, cloud computing, computer security, and digital transformation. The National Stock Exchange of India and the Bombay Stock Exchange are where Wipro equity shares are traded. They are included in the BSE SENSEX index and the NIFTY 50, respectively.
Wipro Careers for Freshers 2023-2024: More Details
| Company Name | Wipro |
| Website | https://www.wipro.com/ |
| Job Role | Management Trainee |
| Qualification | BBA/MBA |
| Experience | 0-2 years |
| Batch | 2021/2022/2023 |
| Salary | Upto 8.5 LPA |
| Job Location | Gurugram, India |
| Last Date | ASAP |
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Job Description
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
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Other Requirements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
Required Skills
- Functional Competencies/ Skill
- Process Knowledge – Knowledge of assigned process, tools andsystems – Foundation to Competent
- Process Knowledge – Knowledge of assigned process, tools andsystems – Foundation to Competent
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Expert
Applies the competency in all situations and is serves as a guide toothers as well.
Master
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.
- Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
How to Apply for Wipro Fresher Jobs India 2023-2024?
Interested candidates those who are eligible for this job can apply for Wipro Recruitment Freshers 2023-2024 by the following apply link as soon as possible on or before the last date.
Apply Link: Click here to Apply
Wipro Freshers Jobs India 2023-2024: Frequently Asked Questions
Q) How to apply for Wipro Off Campus Hiring 2023?
Ans: To apply for the Wipro Off Campus Hiring 2023, you have to check Wipro official site or Fresheropenings.com.
Q) Does Fresheropenings.com provide Wipro Off Campus Hiring 2024 Alerts?
Ans: Yes, Freshersopenings.com provides Wipro Off Campus Hiring 2024 Alerts continuously.
Q) What is the Wipro Selection Process?
Ans: The Wipro Selection Process consists of three steps: Aptitude Test, Technical & Interview Rounds.
