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GE Digital Recruitment for Freshers Drive 2024 Details :
| Company Name | GE Digital |
| Website | https://www.ge.com/digital/ |
| Designation | Customer Support Engineer Specialist |
| Qualification | Graduate / Diploma |
| Experience | Freshers |
| Salary | 0 to10 LPA |
| Location | Noida |
| Time | ASAP |
GE Digital Recruitment Drive 2024 Eligibility Criteria :
- For roles outside of the USA- This role requires basic experience in the Services & Customer Support Engineering.
- Knowledge level is comparable to a Bachelor’s degree from an accredited university or college (or a high school diploma with relevant experience).
- Good understanding of SQL, Oracle, Linux, POA technology
- Has worked as L1/ L2 support and experience in system troubleshooting
- Understands Data flow/ FEP/ SCADA/ NMS/ ICCP and OMS too
- Good oral and written communication skills.
- Ability to document, plan, market, and execute programs.
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Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Roles And Responsibilities
- Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
- Developing conceptual knowledge of professional discipline.
- May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or past experience.
- Understands how work of own team contributes to the area.
- Resolves issues using established procedures.
- Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues.
- For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
- Exchanges technical information, asks questions and checks for understanding.
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