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HP Recruitment 2024 Details :
HP Recruitment 2024 Eligibility Criteria :
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Job specifics/responsibilities:
Manage Rooms & Provide support for HP worldwide as part of monitoring services.
- Crafts support strategies for product families, ensuring adherence to established protocols and methodologies.
- Acts as the representative of services within product core teams, ensuring the integration of service requisites into the product development process.
- Establishes targets for product service metrics, monitors the performance of product support operations, and discerns instances necessitating corrective measures.
- Engages in cooperative efforts with regional and global teams concerning the planning, execution, and evaluation of service and support initiatives.
- Executes comprehensive project plans, ensuring successful outcomes and adherence to established timelines.
- Develops and enhances customer relationships, contributing to revenue growth and overall client satisfaction.
- Collaborates closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations.
- Acts as a liaison between business units and sales, ensuring alignment and successful business outcomes through effective communication.
- Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
- Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports
Key deliverables/accountabilities:
- Manage Rooms & Provide support for HP worldwide as part of monitoring services.
- Research, diagnose, troubleshoot, and identify solutions to complex technical issues.
Education (degree) and professional experience required:
- Bachelor Degree in any discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
- Fluency in English (both written and verbal)
- Fluency in Spanish or French could be an asse
Other requirements:
- Fluency in English (both written and verbal)
- ITIL Certifications could be an asset
Personal skills and qualities:
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Technical skills (procedures and documents the employee has to be acquainted with):
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Key Performance Indicators (KPIs)
- New Product Development
- Product Management
- Project Management
- Thought Leadership
- Value Propositions
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