Table of Contents
Genpact Off Campus Drive 2024 Details :
Genpact Off Campus Drive 2024 Eligibility Criteria :
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Responsibilities
- Should be able to grasp the product knowledge and work in rotational shifts
- First point of contact for customer emails & cases generated by clients/case teams related to the supported applications
- Request and Incident Management – Triage incoming requests and assign to relevant Support Levels utilizing the documentations. Ensure that all requests and incidents are responded within the time specified by the Service Level Agreements.
- Document & add new issues/solutions to Knowledge Management Repository.
- Use of soft skills – Listening, Empathy, Courtesy, Client Centricity etc.
- Utilize professional techniques to retain & for customer delight
- Provide quality service & resolve concerns efficiently & effectively
- Interact extensively (verbal & written) with global teams & users via emails/Slack/Call
- Take part in knowledge training sessions and collaborate & communicate proactively
- Perform Data Modelling, Transformation, and validation with high quality output
- Understand the product/s to effectively troubleshoot incidents.
- Proactively identify opportunities for improvement and work with the Team to implement them.
- Perform UAT testing for the products and raise bugs to the product teams via set channels
Qualifications we seek in you! Minimum Qualifications
- Understanding of Networking & Infra setup.
- Ability to logical analyze issues and eliminate cause to zero in on the root cause.
- Understanding of ITIL framework and foundational concepts
- Intermediate Microsoft excel (Formula) skills.
- Possess SQL knowledge and able to construct basic SQL queries.
- Exposure to Tableau visualizations and administration would be considered a plus
- Understanding of ETL tools like Alteryx would be plus
- Knowledge on AWS fundamentals would be a plus
- Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, network, application servers, SQL databases
Preferred Qualifications/ Skills
- Bachelor’s / Master’s degree in computer science engineering/technology)
- Technical certifications would be an added advantage
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