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Accenture Recruitment for Freshers Drive 2024 Details :
Accenture Jobs Drive 2024 Eligibility Criteria :
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What would you do?
The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures.
- Strong customer service skillsStrong verbal English language proficiency.
- Ability to multi-task in usage of different applications and tools Analytical and Problem-Solving skills
- Team-work – Liaise with other support teams as required to resolve requests/issues in a timely manner
- Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Ownership of the customer journey with quick and accurate resolution.
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- What are we looking for?
- Adaptable and flexible
- Ability to perform under pressure
- Problem-solving skills
- Detail orientation
- Ability to establish strong client relationshipAble to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive Attitude
- Quick LearnerPunctual and DisciplinedGood Communication skills
- Customer FocussedResults drivenHigh standards of Integrity
- Attention to detailAny graduate from Govt. recognized universities10+2 Under-graduates with minimum 6 months prior experience preferred
- Customer satisfaction metrics like CSAT and NPS
- Productivity Metrics like AHT and Break Adherence
- Quality and Compliance metrics as defined by process
- Knowledge Check ScoresAttendance
- Revenue metrics like Sales & Credit per chatFirst Time Resolution of customer query
- Roles and Responsibilities
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
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