Amdocs Off Campus Drive 2024 : Hiring for Freshers as Associate Technical & Business Operations Analyst | Registration Link Available
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Amdocs Off Campus Drive 2024 : Amdocs announce a virtual off Campus Hiring 2024 through Amdocs Official Career Site .Interested Jobseeker can go through this Job post to know further details about Amdocs Hiring 2024 and Apply to the Amdocs Recruitment 2024 through the Registration link available at the end of this post. The more details about Amdocs Exam 2024, Amdocs Off campus Drive for Freshers Eligibility Criteria and Recruitment Pattern 2023 are discussed below.
About Company : Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
The company was founded in 1982 in Israel as an offshoot of Golden Pages, the Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn. In 1982, Boaz Dotan became Amdocs’ first President and CEO. Together with others at Golden Pages, Kahn developed a billing software program for phone directory companies and with Boaz Dotan established a company called Aurec Information & Directory Systems to market this product. Amdocs is a leading software & services provider to the world’s most successful communications and media companies.
Amdocs Off Campus Drive 2024 Details :
|Associate Technical & Business Operations Analyst
|BCA ,BSc, BBA, MSc
|As Per Company Stander
Amdocs Off Campus Drive 2024 Eligibility Criteria :
- BCA ,BSc, BBA, MSc ( Computer Application /Computer Science /IT) – 2023 Passout (Fulltime)
- Minimum -60%in academics (No backlogs /Breaks)
- Excellent communication skills and ability to respond to customer queries quickly
- Good Analytical skills and hands-on technical knowledge of Unix & SQL.
- Ability to understand business needs and manage 24X7 shifts.
- Experience in working ambiguous situations, working under pressure and flexible work hours.
- Understanding of Production Support/Application Support
- Job Location : Gurgaon
What will your job look like?
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will have to work in various shifts on rotation basis
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
- You will work on health check, monitoring of system and sending regular reports.
Why you will love this job:
- You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
- You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
- You will have the opportunity to work in a multinational environment for the global market leader in its field.
How to apply for Amdocs Off Campus Drive 2024?
All Interested and Eligible candidates can apply for Amdocs Off Campus Hiring 2024 online by the following link as soon as possible Before Last Date.
Apply Link : Click Here To Apply
Amdocs Off Campus Drive 2024 – Frequently Asked Questions
How to apply for Amdocs Off Campus Drive 2024?
To apply for the Amdocs Off Campus Drive 2024, you have to check the official site of Amdocs or Fresheropenings.com.
Does Fresheropenings.com provide Amdocs Off Campus Drive 2024 Alerts?
Yes, Freshersopenings.com provides Amdocs Off Campus Drive 2024 Alerts continuously.
What is the Amdocs Selection Process?