Apex Group Ltd Placement Drive 2024 : Hiring as Global IT Service Desk Agent| Apply Now | Registration Link Available
Table of Contents
Apex Group Ltd Placement Drive 2024 : Apex Group Ltd announce Recruitment for Any Degree Graduate Candidates through its Official Portal. Interested Jobseeker can go through this Job post to know further details about Apex Group Ltd Hiring 2024 and Apply to the Apex Group Ltd Off Campus Recruitment Drive 2024 through the Registration link available at the end of this post. The more details about Apex Group Ltd Details and Eligibility Criteria and Apex Group Ltd Off Campus 2024 Pattern 2024 are discussed below.
About Company :Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With offices in over 50 countries worldwide and 12,000 employees upon the close of announced acquisitions, Apex delivers an extensive range of services to asset managers, capital markets, private clients and family offices.
The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund services, digital onboarding and bank accounts, depositary, custody and super ManCo services, business services including HR and Payroll and a pioneering ESG Ratings and Advisory service for private companies.
Apex Group Ltd Placement Drive 2024 Details :
| Recruitment Authority | Apex Group Ltd |
| Website | https://www.apexgroup.com/ |
| Job Role | Global IT Service Desk Agent |
| Qualification | Any Graduate Degree |
| Experience | 2 to 3 Years |
| Salary | Best in Industry |
| Job Location | Navi Mumbai |
| Application Last Date | ASAP |
Apex Group Ltd Placement Drive 2024 Batch Eligibility Criteria :
- 2-3 years experience in a computer related support, application support, windows and cloud environment or and IT operational environment.
- A recognised third level qualification in a computer related discipline
- .One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10);Good written and communication skills in English.
- Experience with documentation and improving SOPs and other process documents.
- Good customer focus, and excellent time-keeping is a key requirement of the role.
- Good interpersonal skills, with a focus on listening and questioning skills.
- Good problem-solving abilities and abilities to work under own initiative;
- Maintain adequate knowledge of operating systems and application software in use in Apex.
- Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management.
- Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11);Experience in virtual desktop environment desirable, particularly CITRIX Xen
- Desktop/XenApp, Azure, AWS, W365 , MFA(DUO, MS authenticator)Experience with configuring and supporting Microsoft Office 2013/2016 / Office 365/Windows365.Good Experience in active directory, Azure Active directory User Management.
- Customer support experience in Global Service Desk on call, chat, remote support
- Some basis experience with supporting physical networking is desirable but not essential.
- Experience with Ticket Tool, Service Now (SNOW).
Job Description :
The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents are responsible to resolve level 1 IT requests in a timely fashion and escalate Level 2 & 3 IT requests to the appropriate support and resolver groups. The Service Desk agent must have a good balance of basic technical skills, and customer facing skills. The role will report to the IT Service Desk Manager. The IT service Desk agent will be required to work on rotational shift (24*7*365 Support) as per business Requirements.
Key Duties And Responsibilities
- Serve as the single point of contact for end User ICT requests and support issues.
- Respond to IT requests from all emails, portal, and telephone within the agreed targets.
- Log and assign all IT requests and work requests accurately in the Apex IT ticketing system.
- Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
- When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion.
- Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times.
- Follow standard operating procedures (SOPs) for incident management.
- Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
- Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
- Highlight and report all major IT issues and risks to Service Manager in a timely manner.
- Research, test and implement new systems to improve efficiencies and satisfy user requests.
- Provide basic PC installations and configuration tasks.
- Provide on site support when required in Apex offices (may require travel).
- Other duties in support of the Service Desk, as assigned by the Service Manager, TLs.
Follow our WhatsApp Channel for Instant Jobs Notification
How to apply for Apex Group Ltd Off Campus 2024 ?
All Interested and eligible candidates can apply for Apex Group Ltd Off Campus 2024 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
Get Interview Preparation Tips – Check below Video
Apex Group Ltd Off Campus Drive 2024 For Navi Mumbai Location – Frequently Asked Questions
How to apply for Apex Group Ltd Hiring 2024 ?
To apply for the Apex Group Ltd Hiring 2024, you have to check the official site of Apex Group Ltd
Does Fresheropenings.com provide Apex Group Ltd Off Campus 2024?
Yes, Fresheropenings.com provides American Express Off Campus drive 2024 Alerts continuously.
What is the Apex Group Ltd Selection Process?
Aptitude Test, Technical & Interview Rounds.
