Capgemini Freshers jobs 2026 : Hiring as Contact Support Group|Apply Now
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Capgemini Freshers jobs 2026 : Capgemini Technology Services India Limited is inviting applications for the Contact Support Group role. Candidates with any degree or diploma qualification are eligible to apply.
If you’re looking for Capgemini jobs in Noida with a leading global IT company, this is a great opportunity. Interested and eligible candidates can apply online on or before 10 January 2026.
Capgemini Recruitment 2026 Details:
| Company Name | Capgemini |
| Website | https://www.capgemini.com/ |
| Job Role | Contact Support Group |
| Job Type | Off Campus Drive |
| Qualification | Any Degree/Diploma |
| Batch | 2025 |
| Experience | Freshers |
| Salary | Rs. 3,00,000/- |
| Job Location | Noida |
| Last Date | 10 January 2026 |
Capgemini Off Campus Drive 2026 Eligibility Criteria :
- Candidates must have completed any 3-year diploma / graduation in 2025
Desired Skills:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
Job Description:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expect
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expect
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution.
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Please Note –
- Only shortlisted candidates will be invite for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conduct online
How to Apply for Capgemini Recruitment for 2026 Batch ?
All Interested and Eligible Candidates can Apply for Capgemini Off Campus Drive 2026 using the below registration link as soon as possible before the last date.
Apply Link : Click Here To Apply
And Also Apply In : Genpact Walk-in Drive 2025
About Company :
Capgemini is a global business and technology transformation partner, helping organizations to accelerate to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trust by its clients to unlock the value of technology to address the entire breadth of their business needs.