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CSG Recruitment Drive 2024 Details :
| Company Name | CSG |
| Website | https://www.csgi.com/ |
| Designation | Service Desk Analyst I |
| Qualification | Bachelor’s degree in business, related field, or equivalent experience |
| Experience | 2 to 3 Years |
| Salary | up to 10 LPA |
| Location | Bengaluru |
| Time | ASAP |
CSG Off campus Drive 2024 Eligibility Criteria :
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Who will love this job
- A hybrid – you excel when you can choose your work style – remote, in-office, or a combination of both
- An analyzer – you enjoy making sense of data, finding resolutions to make meaningful recommendations
- A thinker – you take advantage of resources and implement ideas in new ways to find solutions
- An empath – you know how to connect and communicate with different audiences worldwide
- A collaborator – you love to work on projects that have functional workflows
What you’ll do
- Report to the Service Desk Manager, handling initial calls from internal customer inquiries or incidents.
- Responsible for answering questions, create initial tickets and perform incident resolution
- Maintain contact with the customer on created Incidents, communicating status and resolution updates.
- Gather and record incident details in the tracking system, including but not limited to descriptions, customer information, affected components, business impacts, workflows, and severity levels
- Escalate customer incidents when unable to resolve within the service desk
- Assist Internal Teams and resources in troubleshooting and identifying incident resolution, capturing and record initial triage information.
You should have
- Associate’s or bachelor’s degree, or equivalent experience.
- 2 years of experience in working with Microsoft products including but not limited to Windows OS (10,11), Azure MFA etc..
- Basic understanding of computer networking and browser troubleshooting.
- Experience working with CRM ticketing systems.
- Experience troubleshooting mobile phone and smart devices
- Experience in troubleshooting common desktop applications (MS Office, Email, Teams etc..)
- Open to work in shifts as per the business requirement
Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Volunteer, Compassionate, and Holiday Time Off
- Insurance coverage for the family including in-laws, group personal accident and term life insurance policy
- Employee Insurance Top-Up
- Tele consultation
- Sodexo
- Emotional and Mental Well-being Support
- Parental Leave
- Education and Internet reimbursement
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