Firstsource Solutions Jobs 2025 : Hiring Freshers | Salary- up to 9 LPA
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Firstsource Solutions Jobs 2025 : Firstsource Solutions is looking to Hire Any Bachelor’s degree and Freshers / Experienced Candidates for the Role of CSA. Firstsource Solutions Off Campus 2025 are Hire Freshers Jobseeker for the location Chennai. All details for Firstsource Solutions Off campus 2025 and Registration Link are given below.
About Company : Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 32,898+ Firstsourcers, we are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and The Philippines.
Firstsource Solutions Jobs 2025 Details :
| Recruitment Authority | Firstsource Solutions |
| Website | https://www.firstsource.com/ |
| Job Role | CSA |
| Qualification | Bachelor’s degree |
| Experience | Freshers |
| Salary | upto 9 LPA |
| Job Location | Chennai |
| Time | ASAP |
Firstsource Solutions Jobs 2025 Eligibility Criteria :
Minimum Qualification
- Graduate(Fresher)
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Core Responsibilities
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
- Grasp, Comprehend & clear the training period with relevant toll-gate scores
- Attend all team briefing/meetings/coachings on a timely basis.
- Be knowledgeable of regular process changes provided
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, listen, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritise tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development
Value-Add Responsibilities
- Participative in team bonding, offline activities as necessary
- Assist new team members in need and breed the team culture
Essential Knowledge
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills
- Willingness to work in rotating shifts (including night shifts).
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of atleast 20 WPM/90% Accuracy
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How to apply for Firstsource Solutions Jobs 2025?
All Interested and eligible candidates can apply for Firstsource Solutions Jobs 2025 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
