Freshworks Jobs India 2023-2024 | Off Campus Hiring Drive | Apply Now
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Freshworks Jobs India 2023-2024: Freshworks is now seeking qualified candidates for the role of Customer Success Associate – Mid Tier NA. Before submitting an application, all candidates for this Freshworks position must be fully informed about the Freshworks Off Campus Hiring Drive 2023.
This post contains further information on Freshworks Off Campus Hiring in 2023. Before applying, prospective candidates should read this job article. Remember to use the registration link at the bottom of the page if you would like to apply for Freshworks Off Campus Hiring in 2023.
About the Company
Freshworks is a cloud-based customer assistance software provider that was established in Chennai, India, in 2010. Freshworks has garnered further recognitions, in addition to being listed in the Forbes Cloud 100 and Gartner Magic Quadrant for Customer Engagement Centre CRM report.
The company provides customer relationship management (CRM) and cloud-based IT service management (ITSM) solutions. Its clientele consists of more than 52,000 individuals from more than 100 countries.
Freshworks Jobs India 2023-2024: More Details
|Customer Success Associate – Mid Tier NA
|Any Bachelor’s degree
|Upto 9.76 LPA
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
- Own two key metrics (Increase Product-Adoption & Customer Retention)
- Use customer management tool (Natero) (Training will be provided to get familiar)
- Implement and support compliance to Freshworks compliance and information security processes
- Shift Timing : 4:00 AM – 1:00 PM
- 1-4 years of experience.
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client’s status on a timely/pre-defined interval
- Bachelor’s Degree in Computer Science + Business Education preferred
How to Apply for Freshworks Careers for Freshers 2023-2024?
Interested candidates those who are eligible for this job can apply for Freshworks Freshers Jobs 2023-2024 by the following apply link as soon as possible on or before the last date.
Apply Link: Click here to Apply
Freshworks Jobs India 2023-2024: Frequently Asked Questions
Q) How to apply for Freshworks Careers 2023?
Ans: To apply for the Freshworks Careers 2023, you have to check Freshworks official site or Fresheropenings.com.
Q) Does Fresheropenings.com provide Freshworks Careers 2024 Alerts?
Ans: Yes, Freshersopenings.com provides Freshworks Careers 2024 Alerts continuously.
Q) What is the Freshworks Selection Process?
Ans: The Freshworks Selection Process consists of three steps: Aptitude Test, Technical & Interview Rounds.