HCL Interview Drive 2024 : Recruitment for Service Desk Associate | Any Graduate can Apply
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HCL Interview Drive 2024 : HCL is conducting a recruitment drive for Service Desk Associate positions in 2024. Any graduate can apply for this opportunity. The interview process will be a walk-in interview. Interested Jobseeker can go through this Job post to know further details about HCL Hiring 2024 and Apply to the HCL Walk-in Drive 2024 through the Registration link available at the end of this post. The more details about HCL Off campus Eligibility Criteria and Recruitment Pattern 2024 are discussed below.
About Company : HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 50 countries including United Kingdom, United States, France, and Germany with a worldwide network of R&D, “innovation labs” and “delivery centers”, over 168,000 employees and its customers include 250 of the Fortune 500 and 650 of the Global 2,000 companies.
It operates across sectors including aerospace and defense, automotive, banking, capital markets, chemical and process industries, energy and utilities, healthcare, hi-tech, industrial manufacturing, consumer goods, insurance, life sciences, manufacturing, media and entertainment, mining and natural resources, oil and gas, retail, telecom, and travel, transportation, logistics & hospitality.
HCL Interview Drive 2024 Details :
| Company Name | HCL |
| Website | https://www.hcltech.com/ |
| Job Role | Service Desk |
| Qualification | Any degree |
| Batch | Any Batch |
| Salary | Best in Industry |
| Experience | 6 Months to 3 Years |
| Venue Location | Lucknow |
| Job Location | Lucknow |
| Walk-in Date | 26 February 2024 |
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HCL Walk-in Interview 2024 Eligibility Criteria :
Detailed Eligibility:
Service Desk:
- The candidates should possess Any degree
Experience: 6 Months to 3 years
Requirements:
- Must have excellent communication skills.
- Should have experience in technical support along with networking.
Responsibilities:
- Provide hardware/software / network problem diagnosis/resolution via telephone/email/chat for customers end users •
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in ongoing training and departmental development.
- Routine maintenance updates with other IT staff and business units.
- Provide all required documentation including standards, configurations and diagrams.
- Provide knowledge transfer of EUC operations
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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How to apply for HCL Walk-in Drive 2024?
Interested and eligible candidates can apply online for HCL Interview Drive 2024 by filling out the form given below and attending the walk-in drive with the relevant documents on 26 February 2024 (10 AM)
Apply Link : Click here to Apply.
Walk-in Date: 26 February 2024
Interview Time: 10 AM to 1 PM
Venue details:
Gate No. 1,
SDC 01 Building,
Chak Gajaria Farms,
Sultanpur Road,
Lucknow.
Also Apply in other Latest off Campus drive 2021 : Click here
HCL Walk-in Drive 2024 – Frequently Asked Questions
How to apply for HCL Walk-in Drive 2024?
To apply for the HCL Walk-in Drive 2024 , you have to check the official site of HCL or https://fresheropenings.com/
Does Fresheropenings.com provide HCL Walk-in Drive 2024 ?
Yes, Fresheropenings.com provides HCL Walk-in Interview 2024 Alerts continuously.
What is the HCL Selection Process?
Aptitude Test, Technical & Interview Rounds.
