Infosys Walk-in Jobs 2025 : Hiring for Freshers as Customer Support | Apply Now

Published on: February 6, 2025

Infosys Walk-in Jobs 2025 : Hiring for Freshers as Customer Support | Apply Now

Table of Contents

Infosys Walk-in Jobs 2025 : Infosys announce a virtual off Campus Hiring for Freshers Candidates through its Official career Page for 2024 Batch Freshers Candidates for the Role of Customer Support. Interested Jobseeker can go through this Job post to know further details about Infosys Walk-in 2025 and Apply to the Infosys Walk-in Interview 2025 through the Registration link available at the end of this post. The more details about Infosys Walk-in Eligibility Criteria and Recruitment Pattern 2025 are discussed below.

About the company

At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.

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We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.

Infosys Walk-in Drive 2025 Details :

Company Name	Infosys
Website	https://www.infosys.com/
Job RoleSoftware engineer	Customer Support
Qualification	Any degree
Experience	Freshers
Salary	Best in Industry
Job Location	Pune
Venue Location	Kolkata
Walk-In Date	06 & 07 February 2025

Preferred Qualifications:

Any Graduate – Additional certifications in customer service/upskilling

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Key Responsibilities:

Provide first-level resolution to the customers
Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
Build rapport with customers through active listening, effective communication, and attention to detail.
Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
Document and track customer interactions and technical issues in the service management system.
Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , flexible shifts
100% WFO , no hybrid

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Documents to Carry:

Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance