Infosys Walkin Drive 2024 : Direct Recruitment | BE/B.Tech or Any Graduate can Register Online
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Infosys Walkin Drive 2024 : Infosys is Conducting Mega Walkin Interview Drive for BE/B.Tech or Any Graduate Candidates on 8th January 2024 in bangalore. All the Interested Jobseekers are requested to attend this Infosys Walkin interview drive 2024 at the below mentioned Venue Location. Candidates who are willing to attend direct interview at Infosys will have to carry all the required documents along with the Updated resume.
Interested Candidates can go through this Infosys Recruitment 2024 Notifications and get the further details about Infosys Hiring 2024 and Apply to the Infosys Recruitment 2024 through the Registration link available at the end of this post. The more details about Infosys Off campus Eligibility Criteria and Recruitment Pattern 2024 are discussed below.
About Company : Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Infosys Walkin Drive 2024 Details :
|Service Desk Executive
|BE/B.Tech or Any Graduate
|Best in Industry
Infosys Off Campus 2024 Eligibility Criteria :
Service Desk Skills:
- The candidates must possess a B.E/B.Tech or Any Graduate
- Atleast 1 Year of Work experience.
To participate in an on-call rota, providing users with a 24-hour, first-line support service.
- To deliver a first-line support service via the Service Desk, receiving incidents and service requests from various routes, including telephone, intranet and e-mail.
- Update incidents with detailed and relevant information in a timely and effective manner;
- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
- Escalate an incident or troubleshoot tickets according to the company escalation processes;
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
- Work experience on International Service Desk (Voice/ Chat)/ Technical support with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams
- Experience on Service Now or Remedy Control M, or similar ticketing tools with knowledge of ticket priority, severity
- Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Aware of current role SLA and Metrics handled
- Talents should be based out of Pune
- Work from the Office is mandatory, with No option of hybrid and WFH
- Flexibility to work in 24*7 Shifts is mandatory
- Citrix experience is mandatory
How to Apply for Infosys Walkin Drive 2024?
All interested and eligible candidates can apply for Infosys Walk-in Interview Drive 2024 online by the following link as soon as possible and Attend the Interview drive at below mentioned Venue address on given time.
Apply Link : Click here to Apply.
Date & Time: 08 January 2024 from 10 AM – 1 PM
JP Nagar Infosys BPM Limited,
Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road,
1st Phase J P Nagar,
Landmark: Near Sindoor Convention Hall
Documents to Carry:
- Carry 2 Copies of print out your updated resume;
- Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
- Mention Candidate ID on top of the Resume
- Carry a copy of this email to the venue
- Please do not carry laptops/cameras to the venue, as these will not be allowed due to security restrictions.
- An original Government ID card is a must for Security Clearance.
- Talents should have graduation completion certificates and mark sheets for onboarding.