NCR Voyix Off Campus Drive 2024 : Field Service Coordinators-II | Registration Link Available
Table of Contents
NCR Voyix Off Campus Drive 2024 : NCR Voyix announce Recruitment for Any Degree Graduate Candidates through its Official Portal. Interested Jobseeker can go through this Job post to know further details about NCR Voyix Off Campus Drive 2024 and Apply to the NCR Voyix Recruitment Drive 2024 through the Registration link available at the end of this post. The more details about NCR Voyix Details and Eligibility Criteria and NCR Voyix Interview Drive 2024 Pattern 2024 are discussed below.
About Company : NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
NCR Voyix Off Campus Interview Drive 2024 Details :
| Recruitment Authority | NCR Voyix |
| Website | https://www.ncr.com/ |
| Job Role | Field Service Coordinator |
| Qualification | Any Graduate Degree |
| Experience | Freshers |
| Salary | Best in Industry |
| Job Location | Mumbai |
| Date & Time | ASAP |
NCR Voyix Off Campus Recruitment Drive 2024 Eligibility Criteria :
- The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations
- • The position involves prolonged periods of PC and telephone usage.
- • The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders
- • The Service Coordinator works in a team environment and interacts with multiple internal customers.
- • Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements
- • Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred
- • Basic PC literacy
- • Keyboard proficiency
- • Understanding of geographical areas and ability to utilize mapping tools for assigning work orders
- • Understanding of Windows-based applications/tools
- • Relationship building skills
- • Excellent communication skills, verbal and written as well as listening skills
- Offers of employment are conditional upon passage of screening criteria applicable to the job
Job Description :
The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC´s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer.
- Key Areas of Responsibility :
- The main duties of the Service Coordinator include the following:
- • Accept ownership of work orders routed to CALL MANAGEMENT
- • Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions
- • Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts.
- • Scheduling appointments with security escorts or third party service providers as required.
- • Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time.
- • Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall.
- • Performing predefined start and end of day processes within the CALL MANAGEMENT.
- • Recording any requested information for customer complaints referred by any outside source and managing escalations as defined.
- • Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory.
- • Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory.
- • Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers.
- • Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload.
- • Ensuring the correct and timely closure and completion of all work orders
- • At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available.
- • Provide parts management/coordination (working with Logistics for SLA’S) as assigned
- • Follow Global Call Management tools, process and procedures as documented and posted in GP&S
Follow our WhatsApp Channel for Instant Jobs Notification
How to apply for NCR Voyix Off Campus Drive 2024 ?
All Interested and eligible candidates can apply for NCR Voyix Off Campus Drive 2024online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
Get Interview Preparation Tips – Check below Video
NCR Voyix Off Campus Drive 2024 Batch – Frequently Asked Questions
How to apply for NCR Voyix Off Campus Drive 2024 ?
To apply for the NCR Voyix Off Campus Drive 2024, you have to check the official site of NCR Voyix or https://fresheropenings.com/
Does Fresheropenings.com provide NCR Voyix Off Campus Drive 2024 ?
Yes, Fresheropenings.com provides NCR Voyix Off Campus Drive 2024 Alerts continuously.
What is the NCR Voyix Selection Process?
Aptitude Test, Technical & Interview Rounds.
