Tech Mahindra Careers 2023-2024: Hiring as Service Desk Agent | Apply Now
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Tech Mahindra Careers 2023-2024: Tech Mahindra has recently released its list of job vacancies for various job roles in its official website. Interested jobseekers can apply for this job after going through the article and learning more about the job profile.
We have discussed regarding the job profile of Service Desk Agent following with its roles and responsibilities, location, salary per annum, etc. in the Tech Mahindra Off Campus Drive 2023. Candidates who wish to take an elevation in their career must go through this job article now.
About the Company
An international provider of consulting and IT services, Tech Mahindra is an Indian firm. The business is based in Pune and has its registered office in Mumbai. It is a member of the Mahindra Group. Over 148,000 people work for Tech Mahindra, a US$6.0 billion enterprise with offices in 90 different nations. On the 2019 Fortune India 500 list, the company came in at position #47 overall and at position #5 among Indian IT enterprises.
Tech Mahindra announced the conclusion of a merger with Mahindra Satyam on June 25, 2013. One of the leading Big Tech (India) firms is Tech Mahindra. As of June 2022, Tech Mahindra had 1,262 active clients.
Tech Mahindra Careers 2023-2024: More Details
| Company Name | Tech Mahindra |
| Website | https://www.techmahindra.com/ |
| Job Role | Service Desk Agent |
| Qualification | Any Bachelor’s Degree |
| Experience | 0-2 years |
| Batch | 2021/2022/2023 |
| Salary | Upto 3 LPA |
| Job Location | Hyderabad, India |
| Last Date | ASAP |
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Job Description
Responsibilities:
- Responsible for responding to customer requests. That includes but not limited to, answering calls via a phone queue, customer emails, chat support requests. Providing after hours on call support for troubleshooting technical issues.
- Supporting end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points.
- Providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk.
- Resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions.
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Qualifications
- Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
- Written and verbal communication skills.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365.
- Good to have – ITIL Knowledge.
- Graduate from an accredited institution or Under-graduate with relevant technical experience.
- Previous customer/technical support or technology experience.
How to Apply for Tech Mahindra Careers 2023-2024?
Interested candidates those who are eligible for this job can apply for Tech Mahindra Careers 2023-2024 by the following apply link as soon as possible on or before the last date.
Apply Link: Click here to Apply
Tech Mahindra Careers 2023-2024: Frequently Asked Questions
Q) How to apply for Tech Mahindra Off Campus Drive 2023?
Ans: To apply for the Tech Mahindra Off Campus Drive 2023, you have to check the official site of Tech Mahindra or Fresheropenings.com.
Q) Does Fresheropenings.com provide Tech Mahindra Off Campus Drive 2024 Alerts?
Ans: Yes, Freshersopenings.com provides Tech Mahindra Off Campus Drive 2024 Alerts continuously.
Q) What is the Tech Mahindra Selection Process?
Ans: The Tech Mahindra Selection Process consists of three steps: Aptitude Test, Technical & Interview Rounds.
