Teleperformance Freshers Jobs 2024 : Hiring as Customer Service Specialist | Salary- up to 12 LPA| Registration Link Available
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Teleperformance Jobs Drive 2024 : Teleperformance announce Recruitment for Any Graduate Degree Candidates through its Official Portal for the Role of Customer Service Specialist. Interested Jobseeker can go through this Job post to know further details about Teleperformance Hiring 2024 Batch and Apply to the Teleperformance Off Campus Recruitment 2024 through the Registration link available at the end of this post. The more details about Teleperformance Off Campus Drive 2024 Details and Eligibility Criteria and Teleperformance Careers Interview Drive 2024 Pattern 2024 are discussed below.
About Company : Teleperformance is a global digital business service company that provides a comprehensive, AI-powered service portfolio including customer care, technical support, debt collection, social media services, and trust and safety services that help defend both online users and brand reputation. Teleperformance SE is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication. Its services are operated in over 300 languages and dialects on behalf of companies in various industries.
Teleperformance Walk-in Jobs 2024 Details :
| Recruitment Authority | Teleperformance |
| Website | https://www.teleperformance.com/ |
| Job Role | Customer Service Specialist |
| Qualification | Any Graduates / Post Graduate |
| Experience | 0 to 1 years |
| Salary | up to INR 12 LPA |
| Job Location | Bengaluru |
| Time | ASAP |
Teleperformance Walk-in Jobs 2024 Eligibility Criteria :
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Job description
- You should be confident in conducting challenging but effective conversations
- You are required to maintain multiple cases simultaneously, varying by type and stage
- You will be responsible for managing a designated caseload
- You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence
- You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence
- You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills
- At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes
- You should be proactive in talking to relevant people to get advice and information when unsure how to proceed
- You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements
- You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case
- You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case
- Gathering, verifying and assessing all available information, and deciding on an appropriate course of action
- You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate
Background Checks
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years)
- Employment/Academic History Check – for a period of three years leading up to your application.
We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.
All screening and evidence must be completed satisfactorily before commencement of employment.
We strongly recommend you start to compile this information so you have it ready to supply when needed.
What else do we need from you
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment
- A can-do attitude with the ability to interact with lots of different people
- Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed and the ability to multi task
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence
- Processes will be ever evolving and it is essential that you are adaptable and open to change
Benefits of being a Customer Service Representative
- On-line recruitment process, with potential job offer within 24 hours and fully paid training
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme earn up to 900 for referring a friend to work for TP! And 300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
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How to apply for Teleperformance Careers Jobs 2024?
All Interested and eligible candidates can apply for Teleperformance Careers Jobs 2024 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
Teleperformance Jobs Drive 2024 – Frequently Asked Questions
How to apply for Teleperformance Freshers Job Drive 2024 ?
To apply for the Teleperformance Freshers Job Drive 2024 , you have to check the official site Teleperformance or https://fresheropenings.com/
Does Fresheropenings.com provide Teleperformance Freshers Job Drive 2024?
Yes, Fresheropenings.com provides Teleperformance Freshers Job Drive 2024 Alerts continuously.
What is the Teleperformance Selection Process?
Aptitude Test, Technical & Interview Rounds.
