Wipro Fresher Jobs 2023-2024 | Freshers Recruitment Drive | Apply Soon
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Wipro Fresher Jobs 2023-2024: Wipro is seeking qualified applicants for the position of Associate Order Management. Before applying to this role at Wipro, all job candidates must carefully review the complete details of the Wipro Off Campus Drive 2023.
To learn more about Wipro Hiring 2023 and to apply, interested job seekers can read this job post and use the registration link at the bottom of it to apply to Wipro Hiring 2023.
About the Company
A multinational company based in India, Wipro offers services in business process management, consulting, and information technology. It is one of the most prominent Big Tech firms. Wipro offers customers in 167 countries consulting services in areas such as cloud computing, computer security, digital transformation, robotics, and data analytics. On September 4, 2023, Wipro reported a net value of $27.62 billion.
Wipro Fresher Jobs 2023-2024: More Details
| Company Name | Wipro |
| Website | https://www.wipro.com/ |
| Job Role | Associate Order Management |
| Qualification | Any Bachelor’s Degree |
| Experience | 0-2 years |
| Batch | 2021/2022/2023 |
| Salary | Upto 5.1 LPA |
| Job Location | Chennai, India |
| Last Date | ASAP |
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Job Description
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
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Added Responsibilities
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How to Apply for Wipro Jobs Freshers 2023-2024?
Interested candidates those who are eligible for this job can apply for Wipro Jobs 2023-2024 by the following apply link as soon as possible on or before the last date.
Apply Link: Click here to Apply
Wipro Jobs Freshers 2023-2024: Frequently Asked Questions
Q) How to apply for Wipro Recruitment Drive 2023?
Ans: To apply for the Wipro Recruitment Drive 2023, you have to check Wipro official site or Fresheropenings.com.
Q) Does Fresheropenings.com provide Wipro Recruitment Drive 2024 Alerts?
Ans: Yes, Freshersopenings.com provides Wipro Recruitment Drive 2024 Alerts continuously.
Q) What is the Wipro Selection Process?
Ans: The Wipro Selection Process consists of three steps: Aptitude Test, Technical & Interview Rounds.
