Wipro Jobs for Freshers 2023-2024 | Freshers Hiring Drive | Apply Today
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Wipro Jobs for Freshers 2023-2024: Recently, Wipro posted a job opening for the position of Deputy Manager on its official website. Candidates who have earned their degrees may apply for this position. To do that, one should read over the job description in the article in detail.
Candidates with a Bachelor’s degree may apply for this position. We have thoroughly covered the duties and job functions of the Deputy Manager role in this job article, along with the job’s location and income range.
About the Company
A multinational company based in India, Wipro offers services in business process management, consulting, and information technology. It is one of the most prominent Big Tech firms. Wipro offers customers in 167 countries consulting services in areas such as cloud computing, computer security, digital transformation, robotics, and data analytics. On September 4, 2023, Wipro reported a net value of $27.62 billion.
Wipro Jobs for Freshers 2023-2024: More Details
| Company Name | Wipro |
| Website | https://www.wipro.com/ |
| Job Role | Deputy Manager- FPNA |
| Qualification | Any Bachelor’s Degree |
| Experience | 0-2 years |
| Batch | 2021/2022/2023 |
| Salary | Upto 5.1 LPA |
| Job Location | Chennai, India |
| Last Date | ASAP |
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Job Description
Role Purpose
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
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How to Apply for Wipro Jobs Freshers 2023-2024?
Interested candidates those who are eligible for this job can apply for Wipro Jobs 2023-2024 by the following apply link as soon as possible on or before the last date.
Apply Link: Click here to Apply
Wipro Jobs Freshers 2023-2024: Frequently Asked Questions
Q) How to apply for Wipro Recruitment Drive 2023?
Ans: To apply for the Wipro Recruitment Drive 2023, you have to check Wipro official site or Fresheropenings.com.
Q) Does Fresheropenings.com provide Wipro Recruitment Drive 2024 Alerts?
Ans: Yes, Freshersopenings.com provides Wipro Recruitment Drive 2024 Alerts continuously.
Q) What is the Wipro Selection Process?
Ans: The Wipro Selection Process consists of three steps: Aptitude Test, Technical & Interview Rounds.
