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About Wipro Technology Limited Company :
We are a leading global information technology, consulting and business process services company – and we empower our customers, colleagues and communities to thrive in an ever-changing world. From building sandcastles to skyscrapers, launching spaceships to launching moonshot ideas – our ambition allows us to find a way to achieve the seemingly impossible.
Wipro Off Campus Hiring 2025 has not empanelled any third party for conducting recruitment drive, requisite training, collecting fees or any other processes as envisaged under this program. Also, it is to be noted that Wipro does not charge any fee at any stage of this program. Likewise, only those registrations stand valid which are made at Wipro’s official recruitment website. Any communication claimed to be made on Wipro’s behalf by any third party are to be considered as misrepresentation and an attempt to defraud and therefore, the same should be ignored. Wipro does not hold any responsibility towards such unauthorized communication made or believed by any.
Wipro Off Campus Hiring 2025 Overview :
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Who can Apply Wipro Recruitment 2025
- Experience in TIS Service Desk and customer service skills
- Provide primary user support, troubleshoot issues, and manage service desk tickets
- Any Graduate and post graduate
- Freshers and experienced both eligible
- 2025,2024,2023,2022,2021 batch
- Have good communication skills
- Not active backlogs
Skills :TIS Service Desk.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Performance Parameter
Measure
- Service Desk Delivery
- Adherence to TAT, SLA as per So
- W Minimal Escalation
- Customer Experience2 Personal
- Attendance
- Documentation
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Role Purpose of Wipro Careers 2025 for Freshers
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives.
Do
1. Be responsible for primary user support and customer service
- a. Respond to queries from all calls, portal, emails, chats from the client
- b. Become familiar with each client and their respective applications/ processes
- c. Learn fundamental operations of commonly-used software, hardware and other equipment
- d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
2. Regular MIS & resolution log management on queries raised
- a. Record events and problems and their resolution in logs
- b. Follow-up and update customer status and information
- c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- d. Identify and suggest improvements on processes, procedures etc
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