Xerox Jobs for Freshers 2023-2024 | Hiring as Software Engineer | Apply Today
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Xerox Jobs for Freshers 2023-2024: Xerox is currently hiring qualified candidates to cover the role of Software Engineer-Application Support. Before submitting an application, all candidates for this Xerox position must be fully informed about the Xerox Off Campus Hiring Drive 2023.
This post contains additional information about Xerox Off Campus Hiring in 2023. Before applying, interested candidates should read this job article. Remember to use the registration link at the bottom of the page if you would like to apply for Xerox Off Campus Hiring in 2023.
About the Company
Over 160 countries are served by the print and digital document products and services offered by the American company Xerox Holdings Corporation. Although Xerox was formed in New York, its headquarters are in Norwalk, Connecticut (it relocated from Stamford, Connecticut, in October 2007). The majority of the firm’s workforce is based in Rochester, New York, where the company was founded. For $6.4 billion, the business acquired Affiliated Computer Services at the beginning of 2010. It regularly appears on the Fortune 500 list as a sizable developed corporation.
Xerox Jobs for Freshers 2023-2024: More Details
|Software Engineer -Application Support
|Any Bachelor’s degree
|Upto 6.09 LPA
- Bachelor’s Degree required (Technical Degree)
- Technical Support experience preferred
- Excellent communication skills – written and spoken English.
Roles and Responsibilities:
- Answering email and/or phone calls from Service Delivery Operations personnel related to requests for action, or issues with the managed service technical solution that require resolution
- Obtaining pertinent information from User to enable complete and accurate recording of the request or issue for eventual resolution
- Entering pertinent information into a ticketing system for escalation to appropriate resolver group.
- Provide timely and proactive communication to customers on open cases, not letting cases remain in progress without an update depending upon Service Level Agreement (SLA)
- Triage ticket and resolve rudimentary issues. Escalate to next appropriate.
- Resolver Group for more complex technical issues.
- Take lead on dispositioning of all tickets entered by self and doing a proper follow up with appropriate escalation teams until resolution
- Become adept in the use of the ticketing system, and routing to corresponding resolver groups without reliance on a call script to guide her/him
- Take feedback from Manager for corrections and/or improvements after review of Production, Feedback, and Implementation for updates, questions, correct type assignment, Quality Accuracy, SLA delivery, etc.
- Contribute to an online Knowledge Base on a regular basis, and update out of date solutions to provide clients with a valuable self-service platform to use before engaging Customer Care resources (Level 1)
- Exceptional verbal and written communication skills are required
- Able to handle stress with ease and not get flustered or easily frustrated
- Able to provide sense of control and calmness to caller or originator of email.
- Must be open to work in different shifts and in 24×7 environment
- Results and goal-oriented, with a strong work ethic
- Energetic, assertive, customer-centric personality
- Team player with the ability to form strong working relationships with clients and team members
- Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative focus.
- Ability to handle multiple issues at once, and prioritize that work
- Has a strong desire to learn new technology (must have a technical background –
- such as Azure/AWS, SQL, web servers, enterprise application support).
Mandatory – Azure/AWS, SQL/PL SQL (Advance Level)
Important –DevOps (Basic) Basic Networking, Windows OS/Windows Server
How to Apply for Xerox Careers for Freshers 2023-2024?
Interested candidates those who are eligible for this job can apply for Xerox Freshers Jobs 2023-2024 by the following apply link as soon as possible on or before the last date.
Apply Link: Click here to Apply
Xerox Jobs India 2023-2024: Frequently Asked Questions
Q) How to apply for Xerox Careers 2023?
Ans: To apply for the Xerox Careers 2023, you have to check Xerox official site or Fresheropenings.com.
Q) Does Fresheropenings.com provide Xerox Careers 2024 Alerts?
Ans: Yes, Freshersopenings.com provides Xerox Careers 2024 Alerts continuously.
Q) What is the Xerox Selection Process?
Ans: The Xerox Selection Process consists of three steps: Aptitude Test, Technical & Interview Rounds.