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HPE Off Campus Drive 2024 Details :
HPE Off Campus Drive 2024 Eligibility Criteria :
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Job Description:
HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
- Provide troubleshooting & support to HP customers & engineers in the Industry Standard related areas.
- ▪ Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
- ▪ Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.
- ▪ Participate in after-hours remote support rosters.
- ▪ Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
- ▪ Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).
- ▪ Technical writing skills will be required to publish issue resolution documents
- ▪ Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion
- ▪ Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HP) at all levels and geographies. (own team, members of SC and Product Divisions)
- ▪ Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the ISS division.
- ▪ Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components, including server and storage blades, power and cooling components, networking, interconnects, and virtual connect.
- ▪ Basic functional knowledge on Windows, Linux, VMware, UNIX Technical Skills Business Skills
- ▪ Broad technical knowledge on ISS solutions, ISS and accessories
- ▪ Technical knowledge and experience on server management software tools
- ▪ Broad technical knowledge on Windows, Linux.
- ▪ Knowledge of attached and networked storage hardware and concepts
- ▪ Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- ▪ Demonstrates high level of technical & account management communication skills and expertise in communicating with customers & internal organization.
- ▪ Adds Customer Expectation management as part of the Escalation process and be able to isolate obscure problems of unknown origin.
- ▪ Manages the solution process with high management attention in a complex
What you need to bring:
- Educational Qualification – Bachelor/Masters in technical field or equivalent experience.
- ▪ 3+ years of experience in service and support on Industry Standard Servers (HPE, Dell, IBM) with Non-MS OS, storage and networking experience
- • Excellent Communication skills
- ▪ Good Presentation Skills
- ▪ Basic knowledge on protocols (SNMP, WBEM, RIBCL, WSMAN etc.) ▪ Server/Storage/Networking concepts
- ▪ Knowledge on Proliant and Blade/Apollo Servers, Synergy, BCS products
- ▪ Basic functional knowledge on Windows, HPUX, UNIX, Linux, VMware
- ▪ Flexible to work in Shifts
- ▪ Knowledge on Remote Support tools/applications like One View remote support, Info Sight, iLO Amplifier pack would be added advantage
Additional Skills:
- Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross
- -Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow
- -Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity
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