IBM Recruitment for Freshers | BE/B.Tech/Any Degree | Technical Support Associate | Across India
IBM Recruitment for Freshers is scheduled for Engineering graduates or any degree graduates for the role Technical Support Associate at Multiple Locations. All interested candidates can apply online. The detailed eligibility criteria and application process are given below.
Table of Contents
|Job Role||Technical Support Associate|
|Job Location||Across India|
- Any Bachelor Degree.
- Minimum 0 to 2 years of experience in Technical Support role
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
- Utilize available time efficiently in order to achieve effective and efficient results
- Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
- Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Knowledge in commercially standard software applications and major desktop operating systems.
Roles and Responsibilities:
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Provide direct technical assistance to customers via phone, email, and chat.
- Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service.
- As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).
- If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day.
- And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
How to apply for IBM Recruitment for Freshers:
All interested and eligible candidates can apply for this post through online by proceeding the following link.
For more details and Apply: Click here