Wipro Careers Jobs 2025 : Hiring for Freshers as Analyst | Apply Now

Wipro Careers Jobs 2025 : Hiring for Freshers as Analyst | Apply Now

Analyst Engineer. Freshers Candidate are Also Apply. Candidates With Any Degree Qualification can apply for this Position. Candidates looking for Jobs in Bangalore can utilized for this opportunity. All Interested and eligible candidates can apply as soon as Possible. More Details about Wipro Hiring 2025 are given Below.

About Wipro :

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A technology services and consulting company, Wipro fuels digital transformation for the world’s boldest organizations. With opportunities for growth across design, engineering, operations, and more, Wipro lets you reinvent your world – and your career.

Wipro Recruitment 2025 Details :

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Support process by managing transactions as per required quality standards

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLA’s defined in the contract 
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Maintain and update self-help documents for customers to speed up resolution time
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by complying with service agreements

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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features 
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

How to apply Wipro Recruitment 2025 ?

All interested and eligible candidates can apply Wipro Recruitment 2025 for Freshers drive by following link  as soon as possible.

Apply Link : Click Here To Apply

Also Apply in Zoho Off Campus Drive 2025 : Click here

Benefit to join Wipro :

Joining Wipro as an employee offers several benefits, making it an attractive choice for professionals. Here are some key advantages:

1. Global Exposure and Reputation

• Wipro is a globally recognized IT services and consulting company with a presence in over 50 countries.
• Working with Wipro provides opportunities to collaborate with international clients and work on global projects.

2. Career Growth and Learning Opportunities

• Wipro invests heavily in employee development through training programs, certifications, and upskilling initiatives.
• Employees have access to Wipro’s learning platforms like TopGear and Wipro Academy of Software Excellence (WASE).

3. Diverse Work Environment

• Wipro promotes diversity and inclusion, offering a multicultural workplace where employees can learn from different perspectives.
• The company encourages innovation and creativity, allowing employees to contribute to cutting-edge technologies.

4. Competitive Compensation and Benefits

• Wipro offers competitive salaries, performance-based bonuses, and incentives.
• Employees enjoy benefits such as health insurance, retirement plans, and wellness programs.

5. Work-Life Balance

• Wipro emphasizes work-life balance with flexible work arrangements, including remote work options.
• The company provides employee assistance programs and initiatives to support mental and physical well-being.

Conclusion:

Joining Wipro can be a rewarding experience for professionals seeking growth, learning, and exposure to global projects. The company’s focus on innovation, employee well-being, and career development makes it a preferred employer in the IT industry. However, it’s important to align your career goals with Wipro’s work culture and expectations to make the most of the opportunity.