Wipro Job Alerts 2023-2024 | Hiring as Associate/Officer/Senior Officer | Apply Soon
Table of Contents
Wipro Job Alerts 2023-2024: For the Associate/Officer/Senior Officer post, Wipro is seeking qualified individuals. Before submitting an application for this position with Wipro, every job applicant must thoroughly understand the details of the Wipro Off Campus Hiring Drive 2023.
This article about Wipro Off Campus Hiring 2023 has further information. Before applying, interested job seekers should read this job article. Do remember to use the registration link at the bottom of the page if you want to apply for Wipro Off Campus Hiring 2023.
About the Company
With its headquarters in India, Wipro is a global company that offers IT consulting, business process management, and other services. One of the top Big Tech businesses, it. Wipro provides a variety of technology consulting services to clients in 167 different countries. It includes digital transformation, cloud computing, artificial intelligence, robotics, and computer security. Wipro equity shares are traded on the Bombay Stock Exchange and the National Stock Exchange of India. They are included in the NIFTY 50 and the BSE SENSEX index, respectively.
Wipro Job Alerts 2023-2024: More Details
|Job Role||Associate/Officer/Senior Officer post|
|Qualification||Any Bachelor’s degree|
|Salary||Upto 6.0 LPA|
|Job Location||Pune, India|
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
How to Apply for Wipro Careers India 2023-2024?
Interested candidates those who are eligible for this job can apply for Wipro Freshers Jobs 2023-2024 by the following apply link as soon as possible on or before the last date.
Apply Link: Click here to Apply
Wipro Careers India 2023-2024: Frequently Asked Questions
Q) How to apply for Wipro Careers 2023?
Ans: To apply for the Wipro Careers 2023, you have to check Wipro official site or Fresheropenings.com.
Q) Does Fresheropenings.com provide Wipro Careers 2024 Alerts?
Ans: Yes, Freshersopenings.com provides Wipro Careers 2024 Alerts continuously.
Q) What is the Wipro Selection Process?
Ans: The Wipro Selection Process consists of three steps: Aptitude Test, Technical & Interview Rounds.