Mphasis Off Campus Drive | Mphasis Support Associate | Graduate Fresher |
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Mphasis Off Campus Drive: Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. Moreover, Mphasis will provide reasonable accommodation to qualified applicants with disabilities. Hence, Mphasis India is hiring graduates, Freshers. The detailed eligibility criteria and application process for Mphasis Careers 2020 are mentioned below.
Mphasis Off Campus Drive:
| Company | Mphasis |
| Company’s Website | https://www.ust-global.com/ |
| Position | Tech. Support Associate |
| Degree | Graduate |
| Batch | 2018-2019 Batch |
| Job Location | Pune |
| Experience | 0-1 years |
| Salary | Best in industry |
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Mphasis Company Detailed Eligibility:
- Candidate should be any graduate
- 0-1 years of experience
Job description for Mphasis Careers
- To Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP, and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups
Skills:
- Excellent communication skills (Written & Verbal)
- Good Analytical, logical and reasoning skills
- Computer Fundamentals
- Good keyboard skills – need to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy
How to Apply for Mphasis Careers 2020:
All interested and eligible candidates can apply for this position online by the following link as soon as possible.
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